At a Glance
- Tasks: Solve complex technical issues and mentor junior engineers in a dynamic environment.
- Company: Join a forward-thinking tech team in Solihull with a collaborative culture.
- Benefits: Enjoy hybrid working, generous leave, and a strong healthcare package.
- Other info: Real opportunities for career progression and technical development await you.
- Why this job: Take ownership of meaningful challenges and drive continuous improvement.
- Qualifications: Experience in 3rd Line Support and strong problem-solving skills required.
We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position, where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions - not just quick fixes.
Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers.
What You'll Be Doing
- Acting as the technical escalation point for 1st and 2nd Line teams
- Owning and resolving complex incidents and problems through to completion
- Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments
- Conducting root cause analysis and implementing permanent fixes
- Supporting users via tickets, phone, email, and remote sessions
- Managing and prioritising workload in line with SLAs
- Monitoring and responding to alerts from RMM tools
- Maintaining clear and accurate documentation and knowledge articles
- Identifying trends and driving service improvements
- Supporting internal initiatives to improve tools, processes, and standards
- Communicating effectively, translating technical detail into clear, business-friendly language
What We're Looking For
You'll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership.
Essential Experience
- Proven background in a Senior / 3rd Line Support role (ideally within an MSP)
- Windows desktop and server environments
- Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD)
- Active Directory, Group Policy, and core infrastructure services
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
- Firewalls, switches, and general networking devices
- Virtualisation (VMware, Hyper-V, or similar)
- Microsoft Azure, including Azure Virtual Desktop (AVD/WVD)
- Citrix environments
Desirable
- Exposure to security tools or security-focused troubleshooting
- Scripting, automation, or Infrastructure as Code experience
- Experience mentoring or supporting junior engineers
What's in It for You
- Hybrid working - 3 days per week in Solihull
- 25 days annual leave, increasing to 28 with service
- A strong healthcare and wellbeing package, including private medical cover, discounted health plans, and virtual GP access
- A comprehensive benefits package designed to support your health, wellbeing, and work-life balance
- Employee assistance programme and wellbeing support
- Real opportunities for career progression and technical development
- A collaborative environment where you can make a genuine impact
Why Apply?
This is a great opportunity for a seasoned 3rd Line Engineer who wants to:
- Work on complex, meaningful technical challenges
- Move beyond ticket resolution into true problem ownership
- Influence service delivery and continuous improvement
- Be part of a forward-thinking, supportive technical team
Senior 3rd Line Support Engineer in Solihull employer: ECS Resource Group Ltd
Join a dynamic and innovative team in Solihull as a Senior 3rd Line Support Engineer, where you'll enjoy a hybrid working model that promotes work-life balance. With a strong focus on employee wellbeing, including a comprehensive healthcare package and opportunities for career progression, this role offers the chance to tackle complex technical challenges while mentoring junior engineers in a collaborative environment. Be part of a forward-thinking company that values your contributions and supports your professional growth.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line Support Engineer in Solihull
✨Tip Number 1
Network like a pro! Attend tech meetups or industry events in Solihull to connect with other professionals. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio or a GitHub repository showcasing your troubleshooting projects and solutions. This gives potential employers a taste of what you can do beyond just a CV.
✨Tip Number 3
Prepare for interviews by brushing up on common technical questions related to 3rd Line Support. Practice explaining complex issues in simple terms, as communication is key in this role.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior 3rd Line Support Engineer in Solihull
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Senior 3rd Line Support Engineer role. Highlight your technical expertise, especially in areas like Microsoft 365 and networking fundamentals, to show us you’re the right fit.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you're passionate about this role. Share specific examples of how you've tackled complex technical issues in the past and how you can contribute to our team's success.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—demonstrate them! Describe situations where you’ve taken ownership of incidents and delivered long-term solutions, as this is key for us at StudySmarter.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with our high-performing team.
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge, especially around Windows desktop and server environments, Microsoft 365, and networking fundamentals. Be ready to discuss specific scenarios where you've resolved complex issues, as this will show your depth of understanding.
✨Showcase Your Problem-Solving Skills
Prepare to share examples of how you've taken ownership of incidents from start to finish. Highlight your experience with root cause analysis and the long-term solutions you've implemented, rather than just quick fixes. This will demonstrate your ability to think critically and strategically.
✨Communicate Clearly
Practice translating technical jargon into business-friendly language. During the interview, focus on how you can explain complex concepts simply, as effective communication is key in this role. Think about how you've done this in past experiences and be ready to share those examples.
✨Be Ready to Mentor
Since mentoring junior engineers is part of the job, be prepared to discuss your approach to supporting and guiding less experienced team members. Share any relevant experiences where you've helped others grow, as this will highlight your leadership potential and collaborative spirit.
