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- Tasks: Lead service design to enhance customer experiences in telecommunications.
- Company: Global managed service provider with a focus on innovation.
- Benefits: Competitive contract rates and the chance to work on impactful projects.
- Other info: Collaborative environment with opportunities for professional growth.
- Why this job: Shape the future of connectivity and improve user experiences.
- Qualifications: Extensive Telco experience and strong service design skills.
The predicted salary is between 50000 - 70000 £ per year.
OUTSIDE IR35 CONTRACT
ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a Service Designer on a contract basis.
Key Responsibilities:
- Lead end-to-end service design within a telecommunications environment, focusing on improving customer and network service experiences.
- Design and optimise services across fixed connectivity and mobile network products, ensuring seamless user and technical integration.
- Apply understanding of mobile network configurations, including APN settings, to support reliable data connectivity and service performance.
- Collaborate with network engineers, product managers, and operations teams to translate technical capabilities into customer-centric services.
- Identify and resolve service experience issues across connectivity journeys, from onboarding through to ongoing usage and support.
Key Skills:
- Extensive experience working within the telecommunications (Telco) industry.
- Proven expertise as a Senior Service Designer delivering complex, end-to-end service improvements.
- Strong knowledge of fixed connectivity products and underlying infrastructure (e.g., broadband, fibre, or enterprise connectivity).
- Solid understanding of mobile networks, including Access Point Name (APN) configuration and its role in enabling data, MMS, and network access across public and private networks.
- Ability to bridge technical network concepts with customer experience design, including stakeholder management across technical and non-technical teams.
Further details available upon application.
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Service Designer employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer
✨Tip Number 1
Network, network, network! Reach out to your contacts in the telecommunications industry and let them know you're on the lookout for a Service Designer role. You never know who might have a lead or can put in a good word for you.
✨Tip Number 2
Showcase your expertise! When you get the chance to chat with potential employers, be ready to discuss your experience with service design and how you've improved customer experiences in past roles. Bring examples that highlight your skills in bridging technical concepts with user-centric design.
✨Tip Number 3
Don’t shy away from asking questions during interviews! This shows your interest and helps you understand if the company’s values align with yours. Ask about their current projects in fixed connectivity and mobile networks to demonstrate your knowledge and enthusiasm.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities that might just be the perfect fit for you. Plus, applying directly can sometimes give you an edge over other candidates. So, what are you waiting for? Get your application in!
We think you need these skills to ace Service Designer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Designer role. Highlight your experience in the telecommunications industry and any specific projects that showcase your skills in service design and customer experience.
Showcase Relevant Skills: Don’t forget to emphasise your knowledge of fixed connectivity products and mobile networks. Mention any experience with APN settings or similar technical aspects that relate to the job description.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. Talk about your passion for improving customer experiences and how you’ve successfully collaborated with technical teams in the past.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your application and get you on our radar quickly!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of telecommunications, especially around fixed connectivity and mobile networks. Be ready to discuss APN settings and how they impact service performance. This will show that you’re not just familiar with the theory but can apply it practically.
✨Showcase Your Experience
Prepare specific examples from your past roles where you’ve successfully designed services or improved customer experiences. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help you clearly demonstrate your expertise as a Senior Service Designer.
✨Collaborate Like a Pro
Since the role involves working with network engineers and product managers, be ready to talk about your collaboration skills. Share instances where you’ve bridged the gap between technical and non-technical teams, highlighting how you translated complex concepts into customer-friendly solutions.
✨Ask Insightful Questions
Prepare thoughtful questions about the company’s current service design challenges or their approach to customer experience. This shows your genuine interest in the role and helps you assess if the company is the right fit for you. Plus, it gives you a chance to engage in a meaningful conversation.