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For Companies At a Glance
- Tasks: Design innovative service solutions for cybersecurity and connectivity, collaborating with sales and technical teams.
- Company: Established managed services provider with over 20 years of experience in the UK market.
- Benefits: Competitive salary, car allowance, flexible home-based working, and up to £10k OTE.
- Why this job: Shape impactful service solutions while working closely with senior stakeholders in a dynamic environment.
- Qualifications: Strong background in IT managed services and experience in designing outsourcing solutions.
- Other info: Opportunity for career growth and involvement in cutting-edge service development.
The predicted salary is between 60000 - 62500 £ per year.
Location: Home-based (flexible working considered)
Salary: £60,000 - £62,500 per annum plus car allowance and up to £10k OTE
The Role
Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs. They are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers.
Key responsibilities
- Evaluate customer requirements and design appropriate service solutions
- Support sales meetings and present proposals to technical teams and senior stakeholders
- Lead the design process and ensure solutions can be delivered effectively
- Produce documentation, proposals and commercial models for approval
- Manage risk, assumptions and service validation through to handover into operations
- Contribute to ongoing service development and cost modelling
Skills and experience required
- Strong background in UK IT managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security
- Experience designing managed service/outsourcing solutions and leading bids worth £100k-£10m
- ITIL certification with good knowledge of service delivery best practice
- Ability to operate confidently up to CxO level
- Strong documentation, analytical and commercial modelling skills
- Knowledge of TUPE, transitional contracts and public sector procurement is an advantage
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Design Architect employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Architect
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and don’t be shy about asking for introductions. We all know that sometimes it’s not just what you know, but who you know that can land you that Service Design Architect role.
✨Tip Number 2
Prepare for those interviews by researching the company and its services inside out. We want you to be able to discuss how your experience aligns with their needs, especially in areas like managed services and cybersecurity. Show them you’re not just another candidate!
✨Tip Number 3
Practice your pitch! You’ll need to present proposals and solutions confidently, so rehearse how you’d explain your design process and the value you bring. We suggest doing mock interviews with friends or mentors to get comfortable with your delivery.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we’re always on the lookout for talent that fits the bill for roles like Service Design Architect, so make sure you’re in the mix!
We think you need these skills to ace Service Design Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design Architect role. Highlight your experience in designing managed service solutions and any relevant ITIL certifications. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific projects or experiences that demonstrate your ability to design effective service solutions and engage with senior stakeholders.
Showcase Your Documentation Skills: Since strong documentation skills are key for this role, consider including examples of proposals or commercial models you've created in the past. This will give us a clear idea of your capabilities and attention to detail.
Apply Through Our Website: We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of IT managed services, especially in areas like Modern Workplace and Security. Familiarise yourself with the specific solutions the company offers and be ready to discuss how your experience aligns with their needs.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your problem-solving skills. Think about past projects where you designed service solutions and be ready to explain your thought process and the outcomes.
✨Showcase Your Communication Skills
As a Service Design Architect, you'll be working closely with senior stakeholders. Practice articulating complex ideas clearly and concisely. You might even want to prepare a mock presentation to showcase your proposal skills.
✨Understand the Business Context
Research the company’s position in the market and its competitors. Being able to discuss how your role can contribute to their strategic goals will show that you're not just technically savvy but also business-minded.
