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For Companies At a Glance
- Tasks: Design managed service solutions and support sales meetings with proposals.
- Company: A leading managed services provider with over 20 years of experience in cybersecurity and connectivity.
- Benefits: Home-based flexibility, competitive salary, car allowance, and potential bonuses.
- Why this job: Join a dynamic team shaping innovative service solutions for diverse clients.
- Qualifications: Experience in IT managed services and ITIL certification required.
- Other info: Opportunity to work closely with senior stakeholders in a fast-paced environment.
Service Design Architect
Are you the right applicant for this opportunity Find out by reading through the role overview below.
Location: Home-based (flexible working considered)
Salary: £60,000 – £62,500 per annum plus car allowance and up to £10k OTE
The Role
Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs.
They are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements.
This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers.
Key responsibilities
Evaluate customer requirements and design appropriate service solutions
Support sales meetings and present proposals to technical teams and senior stakeholders
Lead the design process and ensure solutions can be delivered effectively
Produce documentation, proposals and commercial models for approval
Manage risk, assumptions and service validation through to handover into operations
Contribute to ongoing service development and cost modelling
Skills and experience required
Strong background in UK IT managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security
Experience designing managed service/outsourcing solutions and leading bids worth £100k-£10m+
ITIL certification with good knowledge of service delivery best practice
Ability to operate confidently up to CxO level
Strong documentation, analytical and commercial modelling skills
Knowledge of TUPE, transitional contracts and public sector procurement is an advantage
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy
Service Design Architect employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Architect
✨Tip Number 1
Familiarise yourself with the latest trends in IT managed services, especially in areas like Modern Workplace and Cloud Infrastructure. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the cybersecurity and managed services sectors. Attend relevant webinars or industry events to connect with potential colleagues and learn more about the company culture, which can give you an edge in interviews.
✨Tip Number 3
Prepare to discuss specific examples of service design projects you've led, particularly those involving significant budgets. Being able to articulate your experience with commercial modelling and risk management will showcase your suitability for the role.
✨Tip Number 4
Research the company's existing service offerings and think critically about how you could enhance them. Presenting innovative ideas during your interview can set you apart as a proactive candidate who is ready to contribute from day one.
We think you need these skills to ace Service Design Architect
Some tips for your application 🫡
Understand the Role: Thoroughly read the job description for the Service Design Architect position. Make sure you understand the key responsibilities and required skills, as this will help you tailor your application.
Highlight Relevant Experience: In your CV and cover letter, emphasise your background in IT managed services, particularly in areas like Modern Workplace, End User Services, and Security. Use specific examples to demonstrate your experience in designing managed service solutions.
Showcase Your Skills: Make sure to highlight your ITIL certification and any relevant knowledge of service delivery best practices. Mention your ability to operate at a CxO level and your strong documentation and analytical skills.
Craft a Compelling Cover Letter: Write a cover letter that not only outlines your qualifications but also expresses your enthusiasm for the role. Discuss how your skills align with the company's needs and your interest in contributing to their service development.
How to prepare for a job interview at ECS Resource Group Ltd
✨Understand the Role
Make sure you thoroughly understand the responsibilities of a Service Design Architect. Familiarise yourself with the key areas such as managed service solutions, customer requirements, and the importance of working alongside sales and technical teams.
✨Showcase Relevant Experience
Prepare to discuss your background in UK IT managed services, particularly in areas like Modern Workplace and Security. Be ready to provide examples of past projects where you've designed solutions or led bids, especially those worth £100k-£10m.
✨Demonstrate Communication Skills
Since this role involves presenting proposals to senior stakeholders, practice articulating your ideas clearly and confidently. Highlight your ability to communicate complex technical concepts in an understandable way.
✨Prepare for Technical Questions
Expect questions related to ITIL certification and service delivery best practices. Brush up on your knowledge of TUPE and public sector procurement, as these could come up during the interview.
