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For Companies At a Glance
- Tasks: Design managed service solutions and support sales meetings with proposals.
- Company: Join a leading managed services provider with over 20 years of experience in cybersecurity and connectivity.
- Benefits: Enjoy flexible home-based working, a competitive salary, car allowance, and potential bonuses.
- Why this job: Shape innovative service solutions while collaborating with senior stakeholders in a dynamic environment.
- Qualifications: Strong background in IT managed services and experience in designing outsourcing solutions required.
- Other info: ITIL certification and knowledge of public sector procurement are advantageous.
Service Design Architect
Location: Home-based (flexible working considered)
Salary: 60,000 – 62,500 per annum plus car allowance and up to 10k OTE
The Role
Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs.
They are recruiting a Service Design Architect to join their pre-sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements.
This is a home-based role in a fast-moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers.
Key responsibilities
- Evaluate customer requirements and design appropriate service solutions
- Support sales meetings and present proposals to technical teams and senior stakeholders
- Lead the design process and ensure solutions can be delivered effectively
- Produce documentation, proposals and commercial models for approval
- Manage risk, assumptions and service validation through to handover into operations
- Contribute to ongoing service development and cost modelling
Skills and experience required
- Strong background in UK IT managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security
- Experience designing managed service/outsourcing solutions and leading bids worth 100k- 10m+
- ITIL certification with good knowledge of service delivery best practice
- Ability to operate confidently up to CxO level
- Strong documentation, analytical and commercial modelling skills
- Knowledge of TUPE, transitional contracts and public sector procurement is an advantage
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Service Design Architect employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Architect
✨Tip Number 1
Familiarise yourself with the latest trends in IT managed services, especially in areas like Modern Workplace and Cloud Infrastructure. This knowledge will help you engage in meaningful conversations during interviews and demonstrate your expertise.
✨Tip Number 2
Network with professionals in the cybersecurity and managed services sectors. Attend relevant webinars or industry events to connect with potential colleagues and learn more about the company culture at StudySmarter.
✨Tip Number 3
Prepare to discuss specific examples of service design projects you've led, particularly those involving significant budgets. Highlight your ability to create commercially viable solutions that meet customer needs.
✨Tip Number 4
Brush up on your ITIL knowledge and be ready to discuss how you've applied service delivery best practices in previous roles. This will show your commitment to quality and efficiency in service design.
We think you need these skills to ace Service Design Architect
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in IT managed services, particularly in areas like Modern Workplace and End User Services. Use specific examples that demonstrate your ability to design service solutions and lead bids.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss how your background aligns with the responsibilities of the Service Design Architect position, particularly your experience with senior stakeholders and service delivery best practices.
Showcase Your Technical Skills: Emphasise your ITIL certification and any other relevant qualifications. Provide examples of how you've applied your knowledge in real-world scenarios, especially in designing managed service solutions and risk management.
Prepare for Potential Questions: Anticipate questions related to your experience with commercial modelling and service validation. Be ready to discuss specific projects where you successfully designed and implemented service solutions, as this will demonstrate your capability for the role.
How to prepare for a job interview at ECS Resource Group Ltd
✨Understand the Role Thoroughly
Before the interview, make sure you have a solid grasp of what a Service Design Architect does. Familiarise yourself with the responsibilities outlined in the job description, especially around designing managed service solutions and working with senior stakeholders.
✨Prepare for Technical Questions
Given the technical nature of the role, be ready to discuss your experience with IT managed services, particularly in areas like Modern Workplace and Cloud Infrastructure. Brush up on relevant technologies and frameworks that are commonly used in service design.
✨Showcase Your Documentation Skills
Since producing documentation and proposals is a key part of the job, prepare examples of your previous work. Be ready to discuss how you approach creating commercial models and service validation documents.
✨Demonstrate Stakeholder Engagement
Highlight your experience in engaging with senior stakeholders. Prepare examples of how you've successfully communicated complex ideas to CxO level individuals and how you’ve contributed to shaping service solutions based on customer needs.
