At a Glance
- Tasks: Lead and manage engineering teams to ensure top-notch IT service delivery.
- Company: Dynamic engineering-led company focused on high-quality service.
- Benefits: Competitive salary, car allowance, and comprehensive benefits package.
- Other info: Opportunity for occasional travel and face-to-face engagement with teams.
- Why this job: Make a real impact by driving performance and improving IT services.
- Qualifications: Experience in service delivery management and strong leadership skills.
The predicted salary is between 50000 - 55000 £ per year.
We are looking for an experienced Service Delivery Manager (SDM) to lead and oversee IT service delivery within a fast-paced, engineering-led environment. This is a site-based leadership role, ideal for someone who thrives on managing teams, driving performance, and ensuring high-quality service delivery.
The Role
As a Service Delivery Manager, you will take ownership of service delivery and team performance, ensuring operational excellence and strong stakeholder engagement. You’ll lead engineering teams, manage service outputs, and drive continuous improvement across IT services. You will also have responsibility for a secondary team based in Warrington, requiring occasional travel for face-to-face engagement and support.
Key Responsibilities
- Lead, manage, and develop engineering teams within an IT services environment
- Oversee service delivery performance, ensuring SLAs and KPIs are met
- Act as a key point of contact for stakeholders and service users
- Drive continuous improvement and operational efficiency
- Ensure effective communication across teams and locations
- Maintain high standards of service, compliance, and customer satisfaction
About You
Proven experience in a Service Delivery Manager or similar leadership role. Strong people management and leadership skills.
Service Delivery Manager employer: ECS Resource Group Ltd
As a Service Delivery Manager at our Whitehaven location, you will join a dynamic and supportive work culture that prioritises employee growth and development. We offer competitive salaries, a generous car allowance, and a range of benefits, all while fostering an environment where innovation and teamwork thrive. With opportunities for continuous improvement and engagement with engineering teams, this role is perfect for those seeking meaningful and rewarding employment in a fast-paced IT services setting.
