At a Glance
- Tasks: Provide hands-on IT support and manage incidents across customer sites.
- Company: Join a dynamic team in a fast-paced on-site support environment.
- Benefits: Full training provided, competitive salary, and opportunities for growth.
- Other info: Flexible working environment with travel between customer locations in Cumbria.
- Why this job: Make a real impact by delivering exceptional customer service and solving technical issues.
- Qualifications: Strong PC skills, problem-solving abilities, and a full UK driving licence required.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for a proactive and adaptable Service Delivery Engineer to join a fast-paced on-site support environment in Cumbria. This role is ideal for someone who thrives in a dynamic setting, enjoys hands-on technical support, and is committed to delivering exceptional customer service.
You will play a key role in supporting end users across customer sites, managing IT incidents and requests, and ensuring minimal disruption to business operations. There will be training within your first 3 months also to get you up to speed!
Key Responsibilities- Deliver and deploy IT equipment (laptops, mobile phones, tablets, desk phones), including basic configuration (training provided)
- Provide deskside support for hardware and software incidents and service requests
- Perform break-fix support on supported IT equipment where applicable
- Replace consumable components to enable quick resolution for end users
- Manage and maintain your own ticket queue in line with SLA/KPI targets
- Ensure accurate and timely ticket updates, working proactively to prevent SLA breaches
- Drive aged tickets through to resolution
- Liaise with workflow coordinators and internal teams to ensure efficient service delivery
- Support ad hoc tasks, project work, and non-ticketed activities as required
- Maintain full compliance with health & safety policies at all times
- Essential:
- Strong PC literacy and knowledge of Windows operating systems
- Good troubleshooting and analytical problem-solving skills
- Experience supporting desktops, laptops, and general IT hardware
- Ability to communicate technical issues clearly to non-technical users
- Experience with Microsoft applications
- Full UK driving licence (role involves travel between sites)
- Desirable:
- Basic knowledge of server environments (smart hands support)
- Familiarity with Active Directory
- Hardware repair experience (e.g. keyboards, memory, hard drives)
- Understanding of networking fundamentals
- Team Player: Collaborative, supportive, and willing to learn
- Strong Communicator: Clear, concise, and customer-focused
- Problem Solver: Confident in handling escalations and identifying solutions
- Flexible: Able to adapt to changing priorities and environments
- Positive Attitude: Driven, resilient, and solutions-oriented
- Self-Managed: Excellent time management and ability to work under pressure
- Customer-Focused: Professional, tactful, and service-driven
This is an on-site role requiring regular travel between customer locations in Cumbria. You'll be working in a fast-paced, high-demand environment where flexibility and responsiveness are key.
Service Delivery Engineer employer: ECS Resource Group Ltd
Join ECS Recruitment Group Ltd as a Service Delivery Engineer in the beautiful region of Cumbria, where you will thrive in a dynamic and supportive work environment. We prioritise employee growth with comprehensive training and development opportunities, ensuring you are well-equipped to deliver exceptional customer service while managing IT incidents across various sites. Our collaborative culture fosters teamwork and innovation, making us an excellent employer for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Service Delivery Engineer
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re a great fit for their team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. The more comfortable you are with your answers, the more confident you'll feel during the actual interview.
✨Tip Number 3
Show off your problem-solving skills! Be ready to discuss specific examples of how you've tackled technical issues in the past. This will demonstrate your analytical abilities and reassure them that you can handle the challenges of the role.
✨Tip Number 4
Don’t forget to follow up! After your interview, send a quick thank-you email to express your appreciation for the opportunity. It’s a nice touch that keeps you fresh in their minds and shows your enthusiasm for the position.
We think you need these skills to ace Service Delivery Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experience mentioned in the job description. Highlight your technical support experience and any relevant IT skills to show us you're the right fit for the Service Delivery Engineer role.
Craft a Compelling Cover Letter:Use your cover letter to tell us why you’re passionate about this role. Share specific examples of how you've delivered exceptional customer service or solved technical issues in the past. This is your chance to stand out!
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention your troubleshooting abilities. We want to see how you approach challenges and resolve them effectively, especially in a fast-paced environment like ours.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, it shows us you’re proactive and keen to join our team!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and common IT hardware. Be ready to discuss your troubleshooting experiences and how you've resolved issues in the past. This will show that you're not just familiar with the tech, but that you can handle real-world problems.
✨Show Off Your Customer Service Skills
Since this role is all about delivering exceptional customer service, think of examples where you've gone above and beyond for a customer. Prepare to share stories that highlight your communication skills and ability to explain technical issues to non-technical users.
✨Demonstrate Your Flexibility
This job requires adaptability, so be prepared to discuss how you've handled changing priorities in previous roles. Share specific instances where you successfully managed multiple tasks or adapted to unexpected challenges, showcasing your problem-solving abilities.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of projects you'll be working on, or how success is measured in this role. This shows your genuine interest in the position and helps you determine if it's the right fit for you.
