At a Glance
- Tasks: Solve complex technical issues and mentor junior engineers in a dynamic environment.
- Company: Join a forward-thinking tech team in Solihull with a collaborative culture.
- Benefits: Enjoy hybrid working, generous leave, and a strong healthcare package.
- Other info: Real opportunities for career progression and technical development await you.
- Why this job: Take ownership of meaningful challenges and drive continuous improvement.
- Qualifications: Experience in 3rd Line Support and strong problem-solving skills required.
The predicted salary is between 40000 - 50000 £ per year.
We're looking for an experienced Senior 3rd Line Support Engineer to join a high-performing technical team based in Solihull. This is a true 3rd line position, where you'll act as the final escalation point for complex technical issues. You'll take ownership of incidents end-to-end, focusing on deep technical investigation, root cause analysis, and delivering long-term solutions - not just quick fixes. Working across modern on-prem, virtualised, and cloud environments, you'll support a wide variety of technologies while also contributing to continuous improvement and mentoring junior engineers.
What You'll Be Doing
- Acting as the technical escalation point for 1st and 2nd Line teams
- Owning and resolving complex incidents and problems through to completion
- Performing in-depth troubleshooting across infrastructure, cloud, and EUC environments
- Conducting root cause analysis and implementing permanent fixes
- Supporting users via tickets, phone, email, and remote sessions
- Managing and prioritising workload in line with SLAs
- Monitoring and responding to alerts from RMM tools
- Maintaining clear and accurate documentation and knowledge articles
- Identifying trends and driving service improvements
- Supporting internal initiatives to improve tools, processes, and standards
- Communicating effectively, translating technical detail into clear, business-friendly language
What We're Looking For
You’ll be a confident and technically strong support professional who thrives on solving complex problems and taking ownership.
Essential Experience
- Proven background in a Senior / 3rd Line Support role (ideally within an MSP)
- Windows desktop and server environments
- Microsoft 365 (Exchange Online, Intune, Entra ID / Azure AD)
- Active Directory, Group Policy, and core infrastructure services
- Networking fundamentals (TCP/IP, DNS, DHCP, VLANs, VPNs)
- Firewalls, switches, and general networking devices
- Virtualisation (VMware, Hyper-V, or similar)
- Microsoft Azure, including Azure Virtual Desktop (AVD/WVD)
- Citrix environments
Desirable
- Exposure to security tools or security-focused troubleshooting
- Scripting, automation, or Infrastructure as Code experience
- Experience mentoring or supporting junior engineers
What's in It for You
- Hybrid working - 3 days per week in Solihull
- 25 days annual leave, increasing to 28 with service
- A strong healthcare and wellbeing package, including private medical cover, discounted health plans, and virtual GP access
- A comprehensive benefits package designed to support your health, wellbeing, and work-life balance
- Employee assistance programme and wellbeing support
- Real opportunities for career progression and technical development
- A collaborative environment where you can make a genuine impact
Why Apply?
This is a great opportunity for a seasoned 3rd Line Engineer who wants to:
- Work on complex, meaningful technical challenges
- Move beyond ticket resolution into true problem ownership
- Influence service delivery and continuous improvement
- Be part of a forward-thinking, supportive technical team
Senior 3rd Line Support Engineer employer: ECS Resource Group Ltd
Join a dynamic and innovative team in Solihull as a Senior 3rd Line Support Engineer, where you'll enjoy a hybrid working model that promotes work-life balance. With a strong focus on employee wellbeing, including comprehensive healthcare benefits and opportunities for career progression, this role offers a collaborative environment where your technical expertise can truly shine. Be part of a forward-thinking company that values continuous improvement and empowers you to make a meaningful impact in the tech landscape.
StudySmarter Expert Advice🤫
We think this is how you could land Senior 3rd Line Support Engineer
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECS Resource Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECS Resource Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECS Resource Group Ltd!
✨Direct Apply to ECS Resource Group Ltd
Let's not forget to apply directly through the ECS Resource Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Senior 3rd Line Support Engineer
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECS Resource Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECS Resource Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECS Resource Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
