At a Glance
- Tasks: Lead the strategy and growth of innovative UCaaS and CCaaS products.
- Company: Join a forward-thinking company in the telecoms and cloud communications space.
- Benefits: Competitive salary, remote work flexibility, and opportunities for professional growth.
- Other info: Collaborate with top vendors and technology partners for exciting projects.
- Why this job: Make an impact by driving product innovation in a dynamic tech environment.
- Qualifications: Experience in product management within UCaaS or CCaaS is essential.
The predicted salary is between 60000 - 60000 £ per year.
We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services.
Key Responsibilities
- Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions
- Drive product innovation and lifecycle management from concept through to launch and optimisation
- Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio
- Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams
- Build strong relationships with vendors and technology partners
- Translate technical capabilities into compelling customer propositions
- Work closely with Operations to ensure high service standards and successful delivery
Skills & Experience
- Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms
- Understanding of legacy voice technologies including PBX, ISDN, and PSTN
- Commercially aware with experience supporting business cases and pricing models
- Strong stakeholder management and cross-functional collaboration skills
- Ability to balance technical understanding with customer and commercial outcomes
Desirable
- Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis
- Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom
- Experience within a managed services or technology services environment
Remote UC & CCaaS Product Manager - Lead Growth employer: ECS Resource Group Ltd
ECS Recruitment Group Ltd offers a dynamic and supportive work environment for the Remote UC & CCaaS Product Manager role, where innovation and collaboration are at the forefront of our culture. Employees benefit from competitive salaries, opportunities for professional growth, and the flexibility of remote work, allowing for a healthy work-life balance. Join us to be part of a forward-thinking team that values your expertise and encourages you to drive impactful product strategies in the evolving landscape of communications technology.
StudySmarter Expert Advice🤫
We think this is how you could land Remote UC & CCaaS Product Manager - Lead Growth
✨Tip Number 1
Network like a pro! Reach out to your connections in the UC and CCaaS space. Attend virtual meetups or webinars, and don’t be shy about sliding into DMs on LinkedIn. We all know that sometimes it’s not just what you know, but who you know!
✨Tip Number 2
Showcase your expertise! Create a portfolio or a personal website where you can highlight your past projects and successes in product management. This is your chance to shine and demonstrate how you can drive growth in UCaaS and CCaaS.
✨Tip Number 3
Prepare for interviews by brushing up on the latest trends in UCaaS and CCaaS. We recommend having a few insights ready about market trends and competitor strategies. This will show potential employers that you’re not just a candidate, but a thought leader in the field.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive and engaged. Don’t forget to follow up after applying; a little nudge can go a long way!
We think you need these skills to ace Remote UC & CCaaS Product Manager - Lead Growth
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of UC & CCaaS Product Manager. Highlight your experience with UCaaS, CCaaS, and any relevant telecoms knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about product management in the UC and contact centre space. Share specific examples of your past successes that relate to the role.
Showcase Your Technical Know-How:We’re looking for someone who understands the technical side of things. Make sure to mention your familiarity with Microsoft Teams Phone, SIP, and any other relevant technologies. This will help us see your fit for the position!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Product Inside Out
Make sure you have a solid understanding of UCaaS, CCaaS, SIP, and voice services. Familiarise yourself with the latest trends and innovations in these areas, as well as how they relate to Microsoft Teams Phone and other platforms. This will help you confidently discuss your vision for the product roadmap.
✨Showcase Your Commercial Acumen
Be prepared to discuss how you've supported business cases and pricing models in the past. Highlight any experience you have with go-to-market strategies and how you've driven product growth. This will demonstrate your ability to balance technical knowledge with commercial outcomes.
✨Build Relationships in the Interview
Stakeholder management is key in this role, so show that you can build strong relationships. Use examples from your previous roles where you collaborated with cross-functional teams or vendors. This will illustrate your ability to work effectively with others to achieve common goals.
✨Stay Current on Compliance and Regulations
Brush up on telecoms compliance and regulatory frameworks like GDPR and Ofcom. Being knowledgeable about these areas will not only impress your interviewers but also show that you understand the broader context in which the product operates.
