At a Glance
- Tasks: Deliver top-notch onsite and deskside IT support while troubleshooting hardware and software issues.
- Company: Join a dynamic IT support team in Lytham St Annes.
- Benefits: Competitive salary, on-call allowance, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with potential for career advancement.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: Experience in IT support with strong troubleshooting and communication skills.
The predicted salary is between 30000 - 30000 € per year.
Salary: £30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through
We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments.
Key Responsibilities:
- Provide onsite/deskside and remote support within SLA targets
- Perform hardware break-fix, device replacements and IMAC activities
- Diagnose and resolve desktop, hardware, software and connectivity issues
- Manage ticket updates, escalations and user communication
- Support additional customer sites where required
Skills & Experience:
- Previous IT Support, Deskside or Field Engineering experience
- Strong Windows OS and desktop/laptop troubleshooting skills
- Experience with hardware support, networking and remote access technologies
- Exposure to Active Directory and Microsoft Office / Office 365 beneficial
- Strong communication, customer service and problem-solving abilities
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Onsite Services Engineer employer: ECS Resource Group Ltd
ECS Recruitment Group Ltd is an excellent employer for an Onsite Services Engineer, offering a supportive work culture that prioritises employee growth and development. Located in the picturesque Lytham St Annes, employees benefit from a collaborative environment where they can enhance their technical skills while delivering high-quality IT support services. With competitive salary packages and opportunities for career advancement, this role is perfect for those seeking meaningful and rewarding employment in the tech industry.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Services Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, especially those who work in onsite services. A friendly chat can lead to insider info about job openings or even a referral.
✨Tip Number 2
Prepare for the interview by brushing up on your troubleshooting skills. Be ready to share specific examples of how you've tackled hardware and software issues in the past. We want to see that problem-solving mindset!
✨Tip Number 3
Show off your customer service skills during interviews. Remember, as an Onsite Services Engineer, you'll be the face of the company. Share stories that highlight your ability to communicate effectively and resolve conflicts.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Onsite Services Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills match the key responsibilities listed in the job description, so don’t hold back!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Services Engineer role. Share specific examples of your hands-on hardware experience and customer service skills.
Show Off Your Problem-Solving Skills:In your application, mention instances where you've successfully diagnosed and resolved issues. We love candidates who can think on their feet and tackle challenges head-on!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows OS and hardware. Be ready to discuss specific issues you've resolved in the past and how you approached them. This will show your hands-on experience and problem-solving abilities.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, prepare examples that highlight your communication and customer service skills. Think about times when you turned a frustrated user into a satisfied one – those stories will resonate well!
✨Familiarise Yourself with the Company
Do a bit of research on ECS Recruitment Group Ltd and their clients. Understanding their values and the type of support they provide can help you tailor your answers and demonstrate your genuine interest in the role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions where you'll need to demonstrate your thought process in resolving technical issues. Practice articulating your approach clearly and logically, as this will showcase your analytical skills and ability to work under pressure.
