At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues for end users.
- Company: Join a dynamic IT team in Manchester with a focus on collaboration.
- Benefits: Competitive salary, onsite work, and opportunities for professional growth.
- Other info: Great chance to enhance your skills in a supportive environment.
- Why this job: Make a real difference by solving tech problems and supporting users daily.
- Qualifications: Experience in IT support and strong knowledge of Windows and Microsoft 365.
Deskside Support Engineer Salary: £30,000 - £35,000 Location: Manchester (Onsite)
We're seeking a Deskside Support Engineer to join an onsite IT team, providing hands-on support to end users and resolving technical issues that cannot be solved remotely.
Key Responsibilities
Provide onsite support for Windows 10/11, Microsoft 365, Outlook, and Teams.
Diagnose and resolve hardware, software, peripheral, and user issues.
Build, image, configure, and deploy laptops, desktops, and mobile devices.
Support hardware refreshes, device rollouts, and new starter setups.
Manage Active Directory accounts, password resets, and user administration.
Troubleshoot printers, AV equipment, meeting room technology, and basic network issues.
Update and manage tickets through the ITSM system, ensuring excellent communication with users.
Support endpoint security tools including Microsoft Defender, antivirus, and device encryption.
Essential Skills
Experience in Deskside, Desktop, or 2nd Line Support.
Strong knowledge of Windows 10/11 and Microsoft 365.
Experience with device builds, imaging, deployment, and hardware support.
Active Directory administration experience.
Knowledge of Microsoft Defender, antivirus, and endpoint security.
Basic networking and troubleshooting skills.
Experience using Service Now or a similar ITSM platform.
Excellent customer service and communication skills.
ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process - (url removed)/work/flexible-application-process
Deskside Support Engineer in Manchester employer: ECS Resource Group Ltd
ECS Resource Group Ltd is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration. With the flexibility of remote work, competitive daily rates, and opportunities for professional growth in cloud technologies, employees are empowered to lead impactful projects while enjoying a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer in Manchester
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what ECS Resource Group Ltd values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges ECS Resource Group Ltd might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at ECS Resource Group Ltd!
✨Direct Apply to ECS Resource Group Ltd
Let's not forget to apply directly through the ECS Resource Group Ltd website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Deskside Support Engineer in Manchester
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at ECS Resource Group Ltd.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at ECS Resource Group Ltd. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at ECS Resource Group Ltd
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
