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- Tasks: Design and enhance connectivity services for both fixed and mobile networks.
- Company: Join a leading telecoms company focused on customer-centric solutions.
- Benefits: Competitive daily rate, remote work flexibility, and a dynamic team environment.
- Other info: 6-month contract with opportunities to collaborate across diverse teams.
- Why this job: Shape the future of connectivity and improve customer experiences in a vital industry.
- Qualifications: Experience in telecoms and service design with a focus on operational journeys.
The predicted salary is between 100000 - 120000 £ per year.
Location: Remote
Contract Length: 6 months
Rate: £500 per day (Outside IR35)
We're looking for a Senior Service Designer with experience in telecoms environments to help design and improve end-to-end connectivity services across both fixed and mobile networks. This role is focused on service design, fulfilment journeys, operational processes, and customer experience, rather than hands-on network engineering or low-level infrastructure configuration.
The successful candidate will work across product, operations, network, and delivery teams to design scalable, customer-centric service journeys for connectivity products including fixed-line services and mobile/APN-based solutions.
What we're looking for:
- Experience working within a telecoms / connectivity / ISP environment
- Proven background as a Senior Service Designer, CX Designer, or Customer Journey Designer
- Strong experience designing operational and fulfilment journeys rather than purely UI/UX design
- Understanding of fixed connectivity services such as fibre, Ethernet, broadband, or WAN connectivity
- Knowledge of mobile connectivity concepts including APNs, SIM-based services, LTE/5G connectivity, or IoT/mobile data services
- Experience working across technical and non-technical stakeholders
Service Designer - Telco in London employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Designer - Telco in London
✨Tip Number 1
Network, network, network! Reach out to folks in the telecoms industry on LinkedIn or at events. We can’t stress enough how important it is to connect with people who are already in the field. They might just know about opportunities that aren’t advertised yet!
✨Tip Number 2
Showcase your experience! When you get the chance to chat with potential employers, make sure to highlight your past projects and how they relate to service design in telecoms. We want to see how you’ve improved customer journeys and operational processes.
✨Tip Number 3
Prepare for interviews by brushing up on your knowledge of fixed and mobile connectivity services. We recommend having a few examples ready that demonstrate your understanding of fibre, Ethernet, and even LTE/5G concepts. This will show you’re not just a designer but someone who gets the tech too!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us!
We think you need these skills to ace Service Designer - Telco in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in telecoms and service design. We want to see how your background aligns with the role, so don’t be shy about showcasing relevant projects and achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about service design in the telecoms sector and how you can contribute to our team. Keep it engaging and personal!
Showcase Your Experience: When detailing your experience, focus on your work with operational and fulfilment journeys. We’re interested in how you’ve improved customer experiences, so share specific examples that demonstrate your impact.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Telecoms Stuff
Make sure you brush up on your knowledge of fixed and mobile connectivity services. Be ready to discuss specific technologies like fibre, Ethernet, and 5G. This will show that you understand the industry and can speak the same language as the interviewers.
✨Showcase Your Service Design Skills
Prepare examples of your previous work as a Senior Service Designer. Focus on how you've improved operational and fulfilment journeys in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your impact.
✨Engage with Stakeholders
Since this role involves working with both technical and non-technical teams, be ready to discuss how you've successfully collaborated with diverse stakeholders in the past. Share specific instances where your communication skills made a difference in project outcomes.
✨Customer-Centric Mindset
Emphasise your understanding of customer experience design. Prepare to talk about how you've designed service journeys that prioritise the customer. Think of examples where your designs led to improved satisfaction or efficiency for users.