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For Companies At a Glance
- Tasks: Design innovative managed service solutions for cybersecurity and connectivity.
- Company: Leading managed services provider with over 20 years of experience.
- Benefits: Competitive salary, car allowance, flexible working, and up to £10k OTE.
- Why this job: Shape impactful service solutions while collaborating with senior stakeholders.
- Qualifications: Experience in IT managed services and strong design skills required.
- Other info: Fast-paced environment with opportunities for professional growth.
The predicted salary is between 60000 - 62500 £ per year.
Location: Home-based (flexible working considered)
Salary: £60,000 - £62,500 per annum plus car allowance and up to £10k OTE
The Role
Our client is a managed services provider delivering cybersecurity, communications and connectivity solutions. For more than 20 years, they have supported UK organisations with reliable, scalable services designed around customer needs.
They are recruiting a Service Design Architect to join their pre‑sales function. The role is responsible for designing managed service solutions across monitoring, hardware and software support, service desk, remote management and service improvement. Working alongside sales and technical specialists, you will create solutions that are commercially viable, technically sound and aligned to customer requirements. This is a home‑based role in a fast‑moving environment. It offers the opportunity to work closely with senior stakeholders and play a central role in shaping service solutions for new and existing customers.
Key responsibilities
- Evaluate customer requirements and design appropriate service solutions
- Support sales meetings and present proposals to technical teams and senior stakeholders
- Lead the design process and ensure solutions can be delivered effectively
- Produce documentation, proposals and commercial models for approval
- Manage risk, assumptions and service validation through to handover into operations
- Contribute to ongoing service development and cost modelling
Skills and experience required
- Strong background in UK IT managed services, ideally covering Modern Workplace, End User Services, Networks, Infrastructure/Cloud, UC and Security
- Experience designing managed service/outsourcing solutions and leading bids worth £100k‑£10m+
- ITIL certification with good knowledge of service delivery best practice
- Ability to operate confidently up to CxO level
- Strong documentation, analytical and commercial modelling skills
- Knowledge of TUPE, transitional contracts and public sector procurement is an advantage
Service Design Architect in London employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Design Architect in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend webinars, and join relevant groups. The more connections we make, the better our chances of landing that Service Design Architect role.
✨Tip Number 2
Show off your skills! Create a portfolio or case studies showcasing your previous work in service design. This will help us demonstrate our expertise and make a lasting impression on potential employers.
✨Tip Number 3
Prepare for interviews by practising common questions related to service design and managed services. We should also be ready to discuss how we can contribute to their team and align with their goals.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, it shows we’re genuinely interested in the role and the company.
We think you need these skills to ace Service Design Architect in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Service Design Architect role. Highlight your experience in designing managed service solutions and any relevant ITIL certifications. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of your past work that demonstrate your ability to evaluate customer requirements and design effective service solutions.
Showcase Your Communication Skills: Since you'll be working closely with senior stakeholders, it's crucial to showcase your communication skills in your application. Make sure to mention any experience you have presenting proposals or leading discussions with technical teams.
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and we’ll be able to review your application more efficiently. Don’t miss out on this opportunity!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Stuff
Make sure you brush up on your knowledge of IT managed services, especially in areas like Modern Workplace and Security. Be ready to discuss specific projects you've worked on that relate to the role, as this will show your expertise and how you can contribute.
✨Tailor Your Solutions
Prepare to talk about how you would evaluate customer requirements and design service solutions. Think of examples where you've successfully created commercially viable and technically sound proposals, and be ready to share those during the interview.
✨Engage with Stakeholders
Since you'll be working closely with senior stakeholders, practice how you present your ideas clearly and confidently. Use examples from your past experiences to demonstrate your ability to communicate effectively at all levels, especially up to CxO.
✨Documentation is Key
Highlight your strong documentation and analytical skills. Bring along samples of proposals or commercial models you've created in the past, as this will give the interviewers a tangible sense of your capabilities and attention to detail.
