At a Glance
- Tasks: Lead product strategy and innovation for UCaaS and CCaaS solutions.
- Company: Join a forward-thinking company in the telecoms and cloud communications sector.
- Benefits: Competitive salary of £60k, remote work flexibility, and growth opportunities.
- Other info: Collaborate with diverse teams and vendors in a dynamic, innovative environment.
- Why this job: Shape the future of communication technology and drive impactful product development.
- Qualifications: Experience in product management within telecoms or cloud communications is essential.
The predicted salary is between 60000 - 60000 € per year.
We are seeking an experienced and commercially driven Unified Communications & Contact Centre Product Manager to lead the strategy, development, and growth of a portfolio spanning UCaaS, CCaaS, SIP, and voice services.
Key Responsibilities
- Own and develop the product roadmap across UCaaS, CCaaS, SIP, and voice solutions
- Drive product innovation and lifecycle management from concept through to launch and optimisation
- Monitor market trends, customer requirements, and competitor activity to maintain a competitive portfolio
- Support pricing, licensing, and go-to-market strategy alongside Commercial and Sales teams
- Build strong relationships with vendors and technology partners
- Translate technical capabilities into compelling customer propositions
- Work closely with Operations to ensure high service standards and successful delivery
Skills & Experience
- Proven Product Management experience within UCaaS, CCaaS, telecoms, or cloud communications
- Strong knowledge of Microsoft Teams Phone, Direct Routing, SIP, and contact centre platforms
- Understanding of legacy voice technologies including PBX, ISDN, and PSTN
- Commercially aware with experience supporting business cases and pricing models
- Strong stakeholder management and cross-functional collaboration skills
- Ability to balance technical understanding with customer and commercial outcomes
Desirable
- Exposure to AI-driven CX technologies such as conversational AI or sentiment analysis
- Understanding of telecoms compliance and regulatory frameworks including GDPR and Ofcom
- Experience within a managed services or technology services environment
Product Manager - UC and Contact Centre in London employer: ECS Resource Group Ltd
ECS Recruitment Group Ltd is an exceptional employer, offering a dynamic remote work environment that fosters innovation and collaboration. With a strong focus on employee growth, we provide opportunities for professional development in the rapidly evolving field of Unified Communications and Contact Centre solutions. Our supportive culture encourages creativity and teamwork, making it an ideal place for those seeking meaningful and rewarding careers.
StudySmarter Expert Advice🤫
We think this is how you could land Product Manager - UC and Contact Centre in London
✨Tip Number 1
Network like a pro! Reach out to folks in the industry on LinkedIn or at events. We can’t stress enough how important it is to build connections that could lead to job opportunities.
✨Tip Number 2
Prepare for interviews by researching the company and its products. We recommend practising common interview questions and tailoring your answers to highlight your experience with UCaaS and CCaaS.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, focus on specific projects where you drove product innovation or managed successful launches. We love hearing about your achievements!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always on the lookout for passionate candidates who fit our culture.
We think you need these skills to ace Product Manager - UC and Contact Centre in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Product Manager role. Highlight your experience with UCaaS, CCaaS, and any relevant telecoms knowledge. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about product management in the UC and Contact Centre space. Let us know how you can drive innovation and growth.
Showcase Your Achievements:When detailing your experience, focus on specific achievements that demonstrate your impact in previous roles. We love numbers and results, so don’t hold back on showcasing your successes!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Product Inside Out
As a Product Manager for UC and Contact Centre, you need to be well-versed in UCaaS, CCaaS, SIP, and voice services. Brush up on the latest trends and innovations in these areas, and be ready to discuss how they can impact the product roadmap.
✨Showcase Your Stakeholder Management Skills
Prepare examples of how you've successfully collaborated with cross-functional teams in the past. Highlight your ability to build strong relationships with vendors and technology partners, as this is crucial for the role.
✨Understand the Market Landscape
Research competitors and market trends related to telecoms and cloud communications. Be prepared to discuss how you would position the product portfolio against competitors and what strategies you would implement to maintain a competitive edge.
✨Balance Technical Knowledge with Customer Needs
Demonstrate your ability to translate technical capabilities into compelling customer propositions. Think of examples where you've successfully balanced technical understanding with commercial outcomes, and be ready to share them during the interview.
