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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues face-to-face.
- Company: Join a dynamic IT team in the heart of Central London.
- Benefits: Competitive salary, onsite work, and opportunities for professional growth.
- Why this job: Make a real difference by solving tech problems and helping users directly.
- Qualifications: Experience in 1st & 2nd Line support and strong communication skills.
- Other info: Great chance to enhance your IT skills in a supportive environment.
A great opportunity for a Deskside Support Engineer to join an on-site IT team in Central London. You'll handle technical issues that can't be resolved remotely, taking full ownership of incidents and service requests while delivering excellent face-to-face support.
Key Responsibilities
- Provide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools.
- Resolve incidents and service requests requiring on-site intervention.
- Maintain accurate updates in the ITSM system and communicate clearly with users.
- Escalate P1/P2 issues when required.
- Support product/application evaluations and follow all documented IT processes.
What Success Looks Like
- Effective resolution of issues beyond 1st Line and remote 2nd Line capability.
- Professional communication and strong user-focused service.
- Accurate ticket management and prioritisation.
- Positive management of user expectations and service perception.
Essential skills
- Experience in deskside/1st & 2nd Line support.
- Strong communication and customer-facing skills.
- Strong knowledge of Windows 10 and Microsoft Office.
- Experience with Active Directory (password resets, account management).
- Understanding of antivirus, Defender, and basic security tools.
- Familiarity with encryption technologies (training provided).
- Hardware support: laptops, desktops, peripherals, printers.
- Basic networking: patching, connectivity checks, troubleshooting.
- Experience using an ITSM platform (ServiceNow or similar).
- Ability to diagnose and resolve desktop, software, and user issues.
Deskside Support Engineer in London employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer in London
✨Tip Number 1
Get to know the company culture before your interview. Check out their website and social media to see what they're all about. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your technical skills! Since you're applying for a Deskside Support Engineer role, brush up on your knowledge of Windows 10, Microsoft Office, and troubleshooting techniques. Being able to demonstrate your expertise during the interview can really set you apart.
✨Tip Number 3
Prepare some questions to ask at the end of your interview. This shows that you're engaged and interested in the role. Ask about the team you'll be working with or how they handle escalated issues – it’ll give you insight into their processes and culture.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in leaving a positive impression. It shows your enthusiasm for the position and keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Deskside Support Engineer in London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in deskside support and showcases your skills with Windows 10 and Microsoft Office. We want to see how your background aligns with the role, so don’t be shy about mentioning relevant projects or achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about providing excellent face-to-face support and how you handle technical issues. We love seeing personality, so let your enthusiasm for the role come through!
Showcase Your Communication Skills: Since this role involves a lot of user interaction, make sure your application reflects your strong communication skills. Whether it’s in your CV or cover letter, demonstrate how you effectively manage user expectations and provide clear updates.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It helps us keep track of applications better and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Microsoft Office, and the various security tools mentioned in the job description. Be ready to discuss how you've used these technologies in past roles, as well as any troubleshooting techniques you’ve employed.
✨Show Off Your Communication Skills
Since this role involves face-to-face support, practice explaining technical issues in simple terms. Think about examples where you’ve successfully communicated with users to resolve their problems, and be prepared to share those stories during the interview.
✨Demonstrate Your Problem-Solving Ability
Prepare for scenario-based questions where you might need to demonstrate how you would handle specific technical issues. Think through your approach to diagnosing and resolving problems, and be ready to walk the interviewer through your thought process.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM platforms like ServiceNow, make sure to highlight that. If not, do a bit of research on how these systems work and be ready to discuss how you would manage ticketing and prioritisation effectively.
