At a Glance
- Tasks: Coordinate device deliveries, manage project trackers, and support the team with admin tasks.
- Company: Leading IT services provider with a dynamic office environment.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience.
- Other info: Immediate start available; great opportunity for career growth.
- Why this job: Join a key project and enhance your customer service skills in a tech-driven setting.
- Qualifications: Customer service experience, strong communication, and Excel proficiency required.
The predicted salary is between 30000 - 40000 € per year.
1-Month Contract (Possibility of Extension)
Location: Dartford (Fully On-site)
Rate: 130 per day (Inside IR35)
We're partnering with a leading IT services provider looking to bring in a Customer Service Administrator to assist with a major device refresh programme. This role sits within a dynamic office team, where you'll play a key part in supporting day-to-day project coordination and administration.
What you'll be doing:
- Contacting end users to coordinate device deliveries and collections
- Keeping project trackers and spreadsheets up to date
- Tracking and logging Proof of Delivery (POD) information
- Handling and updating tickets within ServiceNow
- Supporting the wider team with general administrative tasks
What we're looking for:
- Previous experience in a customer service-focused role, with strong communication skills
- Well-organised with a keen eye for detail
- Comfortable using Excel or similar spreadsheet tools
- BPSS clearance obtained within the last 6 months, or willingness to undergo checks before starting
If you're immediately available or interested in hearing more, get in touch.
Customer Service Administrator in London employer: ECS Resource Group Ltd
Join a leading IT services provider in Dartford, where you'll be part of a vibrant office culture that values teamwork and innovation. As a Customer Service Administrator, you'll enjoy opportunities for professional growth while contributing to impactful projects, all within a supportive environment that prioritises employee well-being and development.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Service Administrator in London
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your customer service skills and be ready to share examples of how you've handled tricky situations. We want you to shine when it comes to showcasing your communication skills and attention to detail.
✨Tip Number 3
Stay organised! Keep track of all the roles you’ve applied for, along with any follow-ups. This will help you stay on top of your applications and ensure you don’t miss any opportunities to connect with potential employers.
✨Tip Number 4
Apply through our website! We make it super easy for you to find and apply for roles like the Customer Service Administrator position. Plus, it shows you're serious about joining our team and helps us keep everything in one place.
We think you need these skills to ace Customer Service Administrator in London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role of Customer Service Administrator, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for this role. We love seeing enthusiasm, so let us know what excites you about working with us at StudySmarter.
Be Clear and Concise:When filling out your application, keep your language clear and to the point. We appreciate straightforward communication, especially since you'll be coordinating with end users and keeping track of important details.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any updates regarding your application status!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with the key responsibilities like coordinating device deliveries and handling tickets in ServiceNow. This will help you answer questions confidently and show that you're genuinely interested in the position.
✨Show Off Your Communication Skills
Since this role is customer service-focused, be prepared to demonstrate your communication skills. Think of examples from your past experiences where you effectively communicated with customers or team members. This will highlight your ability to handle inquiries and support the team.
✨Excel at Excel
As you'll be using spreadsheets regularly, brush up on your Excel skills before the interview. Be ready to discuss how you've used similar tools in previous roles, and maybe even mention specific functions or features you’re comfortable with. This shows you’re organised and detail-oriented.
✨Be Ready for BPSS Questions
Since BPSS clearance is a requirement, be prepared to discuss your clearance status. If you have it, great! If not, express your willingness to undergo checks. This shows your commitment and readiness to comply with the necessary protocols for the role.
