At a Glance
- Tasks: Provide hardware and software support, both remotely and on-site, to ensure smooth operations.
- Company: Join a dynamic team focused on delivering top-notch IT support.
- Benefits: Competitive salary, flexible hours, and opportunities for professional growth.
- Other info: Fast-paced environment with chances to travel and work on diverse projects.
- Why this job: Make a real difference by solving tech issues and supporting users daily.
- Qualifications: 2+ years in IT support, strong troubleshooting skills, and a customer-focused mindset.
The predicted salary is between 30000 - 40000 £ per year.
We are looking for an experienced Deskside Technician to provide hardware and software support both remotely and on-site, ensuring services are delivered in line with agreed Service Level Agreements (SLAs). This role requires flexibility, with core hours spent supporting users across customer environments.
Key Responsibilities
- Replace desktops, laptops, and monitors on a like-for-like basis to minimise user disruption
- Perform break-fix support across all desktop equipment
- Carry out IMAC (Install, Move, Add, Change) activities
- Manage and complete assigned tickets, maintaining regular communication with scheduling teams
- Diagnose and resolve technical issues using available tools and expertise
- Deliver timely, high-quality solutions while keeping users informed and escalating where necessary
- Follow documented procedures and maintain accurate, up-to-date records
- Support additional tasks and ad hoc assignments as required
- Adhere to health & safety policies and relevant compliance standards
- Remain vigilant to security risks and follow reporting procedures where needed
Skills & Knowledge
- Strong PC literacy with a solid understanding of Windows operating systems
- Experience supporting Microsoft Office Suite (including Visio/Project)
- Knowledge of desktop/laptop hardware (keyboards, memory, hard drives, etc.)
- Familiarity with Active Directory (desirable)
- Understanding of networks, troubleshooting, and network builds
- Experience with printer setup/configuration
- Exposure to VPN support and remote working environments
- Knowledge of mobile devices including iPads and Windows tablets
- Strong troubleshooting and problem-solving skills
Experience Required
- Minimum 2 years experience in an IT engineering/support role
- Proven ability to diagnose and repair desktops and laptops
- Good understanding of networks and Windows environments
- Relevant accreditations are desirable
Personal Attributes
- Strong customer service and communication skills
- Team player with a flexible and cooperative approach
- High attention to detail and strong organisational skills
- Ability to work under pressure and manage time effectively
- Professional, tactful, and reliable
Working Environment
This is primarily a site-based role supporting customer locations, with additional remote support responsibilities. There may also be a requirement to travel between nearby sites within a campus-style environment.
Deskside Technician in Lincoln employer: ECS Resource Group Ltd
ECS Recruitment Group Ltd is an excellent employer for a Deskside Technician, offering a dynamic work environment that prioritises employee growth and development. With a strong focus on customer service and teamwork, employees benefit from flexible working arrangements and the opportunity to enhance their technical skills while supporting diverse customer locations. The company fosters a culture of collaboration and innovation, making it an ideal place for those seeking meaningful and rewarding employment in the IT support sector.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Technician in Lincoln
✨Tip Number 1
Network, network, network! Reach out to your connections in the IT field and let them know you're on the hunt for a Deskside Technician role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by brushing up on common technical questions related to hardware and software support. We recommend practising your troubleshooting scenarios so you can showcase your problem-solving skills when it counts.
✨Tip Number 3
Don’t forget to highlight your customer service skills during interviews! As a Deskside Technician, you'll be interacting with users regularly, so showing that you can communicate effectively and keep them informed is key.
✨Tip Number 4
Apply through our website for the best chance of landing that role! We love seeing applications directly from candidates who are eager to join our team and make a difference in the tech world.
We think you need these skills to ace Deskside Technician in Lincoln
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience as a Deskside Technician. Focus on relevant skills like hardware support, troubleshooting, and customer service. We want to see how your background aligns with the job description!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Mention specific experiences that relate to the responsibilities listed in the job description, and don’t forget to show your enthusiasm for joining our team.
Showcase Your Technical Skills:In your application, be sure to highlight your technical skills, especially with Windows operating systems and Microsoft Office Suite. We love seeing candidates who can demonstrate their troubleshooting abilities and familiarity with desktop hardware.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re proactive and keen to join StudySmarter!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows operating systems and the Microsoft Office Suite. Be ready to discuss your experience with hardware components like desktops and laptops, as well as any troubleshooting you've done in the past.
✨Showcase Your Customer Service Skills
As a Deskside Technician, you'll be interacting with users regularly. Prepare examples of how you've provided excellent customer service in previous roles. Highlight your communication skills and how you keep users informed during the support process.
✨Familiarise Yourself with SLAs
Understand what Service Level Agreements (SLAs) are and how they impact your role. Be prepared to discuss how you’ve met or exceeded SLAs in your past positions, and how you plan to ensure timely and high-quality solutions in this new role.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your problem-solving abilities. Think of specific instances where you diagnosed and resolved technical issues, and be ready to explain your thought process and the tools you used.
