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- Tasks: Coordinate device deliveries, manage project trackers, and support the team with admin tasks.
- Company: Leading IT services provider with a dynamic office culture.
- Benefits: Competitive daily rate, potential for contract extension, and hands-on experience.
- Other info: Opportunity to work in a fast-paced environment with potential for career growth.
- Why this job: Join a major device refresh programme and enhance your customer service skills.
- Qualifications: Experience in customer service, strong communication, and Excel skills required.
The predicted salary is between 30000 - 40000 £ per year.
1-Month Contract (Possibility of Extension)
Location: Dartford (Fully On-site)
Rate: £130 per day (Inside IR35)
We're partnering with a leading IT services provider looking to bring in a Customer Service Administrator to assist with a major device refresh programme. This role sits within a dynamic office team, where you'll play a key part in supporting day-to-day project coordination and administration.
What you'll be doing:
- Contacting end users to coordinate device deliveries and collections
- Keeping project trackers and spreadsheets up to date
- Tracking and logging Proof of Delivery (POD) information
- Handling and updating tickets within ServiceNow
- Supporting the wider team with general administrative tasks
What we're looking for:
- Previous experience in a customer service-focused role, with strong communication skills
- Well-organised with a keen eye for detail
- Comfortable using Excel or similar spreadsheet tools
- BPSS clearance obtained within the last 6 months, or willingness to undergo checks before starting
Customer Service Administrator in Kent employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Administrator in Kent
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Service Administrator role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for the interview by practising common questions related to customer service and project coordination. We recommend role-playing with a friend or using online resources to get comfortable with your responses.
✨Tip Number 3
Show off your organisational skills! Bring examples of how you've kept track of projects or managed tasks in previous roles. This will demonstrate your ability to handle the day-to-day administration that the job requires.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Customer Service Administrator in Kent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your customer service experience and any relevant skills. We want to see how your background fits with the role, so don’t be shy about showcasing your strengths!
Craft a Catchy Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re excited about the Customer Service Administrator role and how you can contribute to our team. Keep it friendly and professional.
Show Off Your Organisational Skills: Since this role involves keeping track of deliveries and project updates, mention any tools or methods you use to stay organised. We love seeing candidates who can manage their time effectively!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Stuff
Make sure you understand the role of a Customer Service Administrator inside out. Familiarise yourself with the key responsibilities mentioned in the job description, like coordinating device deliveries and handling tickets in ServiceNow. This will help you answer questions confidently and show that you're genuinely interested.
✨Show Off Your Communication Skills
Since strong communication is crucial for this role, prepare examples from your past experiences where you've successfully interacted with customers or team members. Think about how you resolved issues or improved processes through effective communication. This will demonstrate your fit for the position.
✨Get Organised
Being well-organised is key for a Customer Service Administrator. Bring along any tools or methods you use to stay organised, like spreadsheets or project trackers. You could even mention how you keep track of tasks and deadlines, which will highlight your attention to detail and ability to manage multiple responsibilities.
✨Be Ready for BPSS Questions
Since BPSS clearance is a requirement, be prepared to discuss your background and any checks that may need to be completed. If you already have clearance, mention it upfront. If not, express your willingness to undergo the necessary checks, showing your commitment to the role and the company.