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- Tasks: Provide front-line technical support and resolve issues with cutting-edge Cisco technologies.
- Company: Dynamic managed services client expanding their Helpdesk team in Leicester.
- Benefits: Competitive salary, flexible shift pattern, and opportunities for skill development.
- Why this job: Join a vibrant team and enhance your tech skills while making a real impact.
- Qualifications: Experience in IT support, strong customer service skills, and basic Cisco knowledge.
- Other info: Great career growth potential in a supportive and inclusive environment.
Helpdesk Analyst
Making sure you fit the guidelines as an applicant for this role is essential, please read the below carefully.
Salary: £25,000 – £28,000
Location: Leicester
Working Hours: 4 on / 4 off shift pattern, 8:00am – 8:00pm
Our managed services client is expanding their Helpdesk team and is seeking several Helpdesk Support Analysts to join their dynamic environment.
You\’ll be supporting a wide partner base across maintenance contracts, MAC requests, and T&M-based support. This is a fantastic opportunity to work with cutting-edge technologies and develop your skills in Cisco networking, server, storage, and voice technologies.
Key Responsibilities:
Provide front-line technical support for Cisco networking equipment and services.
Handle server, storage, and voice technology issues.
Own cases from logging to resolution or escalation, ensuring timely updates and customer satisfaction.
Fulfil incidents and requests with a focus on hardware breakfix maintenance support.
Essential Skills..
Previous experience in IT/network support or a helpdesk role.
Strong customer service skills – delivering excellent experiences is key.
Experience with hardware breakfix maintenance support.
Basic knowledge of Cisco routers, switches, and firewalls (ASA, Meraki, Nexus).
Ability to work independently and escalate when necessary.
Strong organisational and prioritisation skills.
Understanding of Cisco networking concepts – CCNA certification highly desirable.ECS Resource Group are an Equal Opportunity Employer, for more information please click the following link: (url removed) In accordance with the Equality Act 2010, if you require an alternative form of application please click the following link: Flexible Application Process – (url removed)/work/flexible-application-process
Helpdesk Analyst employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Helpdesk Analyst
✨Tip Number 1
Network like a pro! Reach out to current Helpdesk Analysts on LinkedIn or at local tech meetups. Ask them about their experiences and any tips they might have for landing a role in this field.
✨Tip Number 2
Practice your technical skills! Brush up on your knowledge of Cisco networking and hardware breakfix maintenance. You could even set up a home lab to get hands-on experience, which will impress potential employers.
✨Tip Number 3
Prepare for the interview! Research common Helpdesk Analyst interview questions and rehearse your answers. Make sure you can showcase your customer service skills and how you've handled tough situations in the past.
✨Tip Number 4
Apply through our website! We make it easy for you to submit your application directly, and you'll be one step closer to joining our dynamic Helpdesk team. Don't miss out on this fantastic opportunity!
We think you need these skills to ace Helpdesk Analyst
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in IT/network support and customer service. We want to see how your skills match the role, so don’t be shy about showcasing your relevant experience!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about the Helpdesk Analyst role and how your background makes you a perfect fit for our team. Keep it friendly and professional!
Show Off Your Technical Skills: Since this role involves Cisco networking and hardware support, make sure to mention any relevant certifications or hands-on experience you have. We love seeing candidates who are eager to learn and grow with us!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech
Brush up on your knowledge of Cisco networking equipment and services. Be ready to discuss your experience with routers, switches, and firewalls. If you have CCNA certification, make sure to highlight it!
✨Customer Service is Key
Since this role focuses heavily on customer support, prepare examples of how you've delivered excellent service in the past. Think about specific situations where you resolved issues and left customers satisfied.
✨Case Management Skills
Be prepared to talk about how you manage cases from logging to resolution. Share your strategies for keeping customers updated and ensuring timely resolutions, as this will show your organisational skills.
✨Show Your Independence
Demonstrate your ability to work independently while knowing when to escalate issues. Prepare examples that showcase your problem-solving skills and your judgement in prioritising tasks effectively.