At a Glance
- Tasks: Manage customer relationships and ensure service excellence while identifying growth opportunities.
- Company: ECS Resource Group Ltd, a dynamic company focused on client success.
- Benefits: Hybrid work model, competitive salary, and opportunities for professional growth.
- Other info: Join a supportive team in a role that offers real impact and career advancement.
- Why this job: Be the key contact for clients and drive their success while enhancing your career.
- Qualifications: Experience in service delivery and strong relationship management skills.
The predicted salary is between 40000 - 50000 £ per year.
ECS Resource Group Ltd is seeking a Service Delivery Manager to act as the primary contact for assigned customers, ensuring contractual commitments are met while identifying opportunities for service and revenue enhancement. Based in Swansea, this role is hybrid with one day per week in the office.
You will own the customer contract, manage relationships throughout the service lifecycle, drive customer satisfaction, and report on KPIs and SLAs while collaborating with Account Management.
Service Delivery Manager: Client Success & Optimization in Gorseinon employer: ECS Resource Group Ltd
ECS Resource Group Ltd is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration. With the flexibility of remote work, competitive daily rates, and opportunities for professional growth in cloud technologies, employees are empowered to lead impactful projects while enjoying a supportive environment that values their contributions.
