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For Companies At a Glance
- Tasks: Provide advanced support for core business applications and optimise system performance.
- Company: Join a dynamic team at a leading organisation in Cheltenham.
- Benefits: Competitive salary, hybrid working, and opportunities for professional growth.
- Why this job: Make a real impact by enhancing user experience and ensuring efficient business systems.
- Qualifications: 5+ years in software/application support with strong SQL and integration skills.
- Other info: Collaborative environment with a focus on continuous improvement.
The predicted salary is between 34000 - 51000 £ per year.
Location: Cheltenham (Hybrid working)
Salary: 40,000-45,000 per annum (DOE)
Overview
We are looking for a highly skilled Software Analyst to join our Business Systems Team at our Head Office in Cheltenham. In this role, you will provide advanced support across the organisation's core business applications, including ERP, CRM, E-commerce, and Back-Office systems. This is a role that combines deep technical troubleshooting, strong business process understanding, and a passion for system optimisation. You will ensure seamless data flow between applications, deliver robust support, and enhance the overall user experience, making sure our business systems remain efficient and aligned to operational needs.
Key Responsibilities
- Application Support & Maintenance
- Incident, Problem & Change Management
- Continuous Improvement & Collaboration
- Integration & Data Management
About You
- 5+ years' experience in software/application support with strong focus on databases and integrations.
- Experience supporting ERP/CRM/E-commerce environments (e.g., Microsoft Dynamics 365 Business Central/NAV/CRM, Magento, Shopify, WooCommerce).
- Advanced SQL skills (T-SQL/SQL Server): complex queries, joins, triggers, stored procedures.
- Familiarity with API integrations (REST, SOAP, OData) and middleware platforms.
- Experience with helpdesk/ITSM platforms such as HaloPSA, ServiceNow, ConnectWise, or Jira Service Management.
Application Support Analyst in Gloucester employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Application Support Analyst in Gloucester
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend meetups, and engage in online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Prepare for those interviews! Research the company and its systems, especially if they use ERP or CRM platforms you're familiar with. Practise common interview questions and be ready to showcase your SQL skills and troubleshooting prowess.
✨Tip Number 3
Follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Mention something specific from your conversation to show your genuine interest in the role.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities that might just be perfect for you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Application Support Analyst in Gloucester
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Application Support Analyst role. Highlight your experience with ERP, CRM, and E-commerce systems, as well as your SQL skills. We want to see how your background aligns with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about system optimisation and how your skills can enhance our business applications. Keep it engaging and relevant to the role.
Showcase Your Problem-Solving Skills: In your application, don’t forget to mention specific examples of how you've tackled technical issues in the past. We love seeing candidates who can demonstrate their troubleshooting prowess and ability to improve processes.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around SQL and the specific ERP/CRM systems mentioned in the job description. Be ready to discuss complex queries or integrations you've worked on, as this will show your depth of knowledge.
✨Understand the Business Processes
Since this role involves a strong understanding of business processes, take some time to research how the applications you’ll be supporting fit into the overall business strategy. This will help you demonstrate your ability to optimise systems for better user experience.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to solve hypothetical problems or describe past experiences. Think of specific examples where you’ve successfully managed incidents or improved processes, as these will highlight your problem-solving skills and collaborative nature.
✨Familiarise Yourself with Helpdesk Tools
If you have experience with helpdesk or ITSM platforms like ServiceNow or Jira, be prepared to discuss how you’ve used them in previous roles. If you’re not familiar with them, do a bit of research to understand their functionalities, as this could give you an edge.
