At a Glance
- Tasks: Provide specialist IT support, handle hardware/software issues, and maintain customer relationships.
- Company: Leading Managed Services Provider transforming organisations with high-performance tech solutions.
- Benefits: Competitive salary, travel opportunities, and hotel accommodation for assignments.
- Other info: Opportunity for career growth in a supportive and collaborative environment.
- Why this job: Join a dynamic team and make a real impact on customer IT experiences.
- Qualifications: Excellent communication skills, attention to detail, and a full UK Driving Licence required.
Location: Glasgow
Salary: £30,000 Per Annum
I am working with one of the leading Managed Services Providers in the UK who have an excellent track record of supporting private and public sector clients all over the UK. They are a business with an excellent track record in transforming organisations via high-performance technology solutions. Their people are at the very heart of what they do as they enable workflow, remove barriers and empower users all over the UK.
They are currently looking for a Field Services Engineer to join their team. You'll be the person customers turn to for specialist support across their systems, handling hardware and software issues, maintenance calls and implementation requests within agreed service levels. You'll also cover for Site Engineers when needed, run scheduled Tech Bars and help customers with day to day IT support. Most of your working time will be spent on customer sites, so you'll need to be comfortable travelling and adapting to different environments. Occasionally, an assignment may take you further afield, with hotel accommodation provided. Please note that you will need a full UK Driving Licence and be eligible for SC Clearance.
Key Responsibilities
- Undertake work and activities which support the achievement of the IT Team objectives and in accordance to the customer's process and procedures.
- Positively promote the IT Team in order to develop the team profile and that of the wider IT function.
- Participate in internal meetings, as required, in order to share and develop knowledge and best practice.
- Provide 'end to end' ownership of all incidents and service requests in order to ensure that problems are resolved effectively.
- Be proactive and ensure that regular status updates are provided to open tickets.
- Build and maintain strong and effective relationships with business users to ensure that service delivery meets their expectations.
- Ensure that high standards of service are maintained and improved upon to ensure continuous improvement.
- Investigate and resolve common desktop issues in order to ensure business continuity.
- Thoroughly investigate issues in order to accurately assess what further action is required and whether the issue needs to be escalated to the 3rd Line Team.
- Support others in the team in the achievement of their objectives.
Skills & Experience Required
- Excellent communication skills (written and verbal)
- Keen attention to detail.
- Organised and able to prioritise workloads and workflows.
- Approachable and demonstrate outstanding customer service skills.
- Self-starter who can help to formulate tactical plans to achieve department strategy.
Field Service Engineer - Glasgow employer: ECS Resource Group Ltd
ECS Recruitment Group Ltd is an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. With a focus on employee growth, we provide opportunities for skill enhancement and career advancement, all while working on impactful projects in the vibrant city of Wakefield. Our supportive culture ensures that every team member feels valued and empowered to contribute to our success.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer - Glasgow
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to ECS Resource Group Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for ECS Resource Group Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up ECS Resource Group Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer - Glasgow
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at ECS Resource Group Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at ECS Resource Group Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at ECS Resource Group Ltd.
How to prepare for a job interview at ECS Resource Group Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that ECS Resource Group Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in ECS Resource Group Ltd but also helps you get a feel for whether you’d thrive in that environment.
