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- Tasks: Support a large-scale Windows 11 upgrade project across various sites.
- Company: Join ECS Recruitment Group, a dynamic player in IT recruitment.
- Benefits: Enjoy hands-on experience and the chance to travel while working.
- Why this job: Be part of a crucial tech upgrade, enhancing user experiences and skills.
- Qualifications: Must have NPPV3 clearance, IT support experience, and a full UK driving licence.
- Other info: Contract role for 4 months with opportunities for growth.
The predicted salary is between 36000 - 60000 £ per year.
Candidates MUST hold NPPV3 clearance
Job Title: First Line Field Engineer – Windows 11 Upgrade
Location: Exeter, Plymouth, or Dartmouth (field-based)
Clearance Requirement: NPPV3 (must be in place before starting)
Contract Type: Contract 4 Months
About the Role:
We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter, Plymouth, and Dartmouth. The role involves travelling to client locations, providing hands-on support, and ensuring a smooth transition for end users.
Key Responsibilities:
- Perform on-site Windows 11 upgrades on desktops and laptops.
- Provide first-line technical support to end users during and after upgrades.
- Diagnose and resolve hardware/software issues, escalating where necessary.
- Install and configure applications, ensuring compatibility with Windows 11.
- Maintain accurate records of issues, resolutions, and upgrade progress.
- Adhere to security, compliance, and organisational IT standards.
Skills & Experience Required:
- Proven IT support or field engineering experience.
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with troubleshooting hardware/software and basic networking.
- Excellent problem-solving and customer service skills.
- Ability to work independently across multiple sites.
- Valid NPPV3 security clearance (mandatory).
- Full UK driving licence with willingness to travel across Exeter, Plymouth, and Dartmouth.
Desirable:
- Experience with OS deployments and upgrade projects.
- Familiarity with Active Directory, Group Policy, and Endpoint Manager (Intune).
- Relevant IT certifications (CompTIA A+, Microsoft Certified, etc.).
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Field Engineer - Plymouth employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Plymouth
✨Tip Number 1
Make sure you have your NPPV3 clearance sorted before applying. This is a must-have for the role, and having it in place will show that you're serious about the position.
✨Tip Number 2
Familiarise yourself with Windows 11 and its features. Being able to discuss specific upgrades or troubleshooting techniques during an interview can really set you apart from other candidates.
✨Tip Number 3
Highlight any previous field engineering experience you have, especially if it involved on-site support. Be ready to share examples of how you've successfully resolved issues in a customer-facing environment.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you handle technical challenges. Think of specific scenarios where you've diagnosed and resolved hardware or software issues effectively.
We think you need these skills to ace Field Engineer - Plymouth
Some tips for your application 🫡
Understand the Clearance Requirement: Make sure you clearly state your NPPV3 clearance status in your application. If you do not have it yet, mention your plans to obtain it before starting the role.
Tailor Your CV: Highlight your relevant IT support or field engineering experience, especially with Windows 10 and Windows 11. Include specific examples of troubleshooting hardware/software issues and any OS deployment projects you've worked on.
Craft a Strong Cover Letter: In your cover letter, express your enthusiasm for the role and the company. Discuss your problem-solving skills and customer service experience, and how they align with the responsibilities of the Field Engineer position.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at ECS Resource Group Ltd
✨Understand NPPV3 Clearance
Make sure you are well-versed in the requirements and implications of holding NPPV3 clearance. Be prepared to discuss your clearance status and how it relates to the role, as this is a mandatory requirement.
✨Showcase Technical Skills
Be ready to demonstrate your knowledge of Windows 10 and Windows 11, as well as your troubleshooting skills. Prepare examples of past experiences where you successfully resolved hardware or software issues, especially in a field setting.
✨Emphasise Customer Service
Since the role involves direct interaction with end users, highlight your customer service skills. Share specific instances where you provided excellent support and how you handled challenging situations with clients.
✨Prepare for Practical Scenarios
Expect practical questions or scenarios related to on-site upgrades and technical support. Think through how you would approach common issues during a Windows 11 upgrade and be ready to explain your thought process.
