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- Tasks: Support a large-scale Windows 11 upgrade across Exeter, Plymouth, and Dartmouth.
- Company: Join ECS Recruitment Group, a dynamic player in IT recruitment.
- Benefits: Enjoy hands-on experience, travel opportunities, and a chance to enhance your tech skills.
- Why this job: Be part of a crucial project that impacts users directly while developing your technical expertise.
- Qualifications: Must have NPPV3 clearance, IT support experience, and knowledge of Windows operating systems.
- Other info: This is a contract role for 4 months with potential for future opportunities.
The predicted salary is between 36000 - 60000 £ per year.
Candidates MUST hold NPPV3 clearance
Job Title: First Line Field Engineer – Windows 11 Upgrade
Location: Exeter, Plymouth, or Dartmouth (field-based)
Clearance Requirement: NPPV3 (must be in place before starting)
Contract Type: Contract 4 Months
About the Role:
We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter, Plymouth, and Dartmouth. The role involves travelling to client locations, providing hands-on support, and ensuring a smooth transition for end users.
Key Responsibilities:
- Perform on-site Windows 11 upgrades on desktops and laptops.
- Provide first-line technical support to end users during and after upgrades.
- Diagnose and resolve hardware/software issues, escalating where necessary.
- Install and configure applications, ensuring compatibility with Windows 11.
- Maintain accurate records of issues, resolutions, and upgrade progress.
- Adhere to security, compliance, and organisational IT standards.
Skills & Experience Required:
- Proven IT support or field engineering experience.
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with troubleshooting hardware/software and basic networking.
- Excellent problem-solving and customer service skills.
- Ability to work independently across multiple sites.
- Valid NPPV3 security clearance (mandatory).
- Full UK driving licence with willingness to travel across Exeter, Plymouth, and Dartmouth.
Desirable:
- Experience with OS deployments and upgrade projects.
- Familiarity with Active Directory, Group Policy, and Endpoint Manager (Intune).
- Relevant IT certifications (CompTIA A+, Microsoft Certified, etc.).
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Field Engineer - Exeter employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Exeter
✨Tip Number 1
Make sure you have your NPPV3 clearance sorted before applying. This is a must-have for the role, and having it in place will show that you're serious about the position.
✨Tip Number 2
Familiarise yourself with Windows 11 and its features. Being able to discuss specific upgrades or troubleshooting techniques during an interview can really set you apart from other candidates.
✨Tip Number 3
Highlight any previous field engineering experience you have, especially if it involved on-site support. Be ready to share examples of how you've successfully resolved issues in a customer-facing environment.
✨Tip Number 4
Prepare to discuss your problem-solving skills and how you handle technical challenges. Think of specific scenarios where you diagnosed and resolved hardware or software issues effectively.
We think you need these skills to ace Field Engineer - Exeter
Some tips for your application 🫡
Understand the Clearance Requirement: Make sure you clearly state your NPPV3 clearance status in your application. If you do not have it yet, mention your plans to obtain it before starting the role.
Highlight Relevant Experience: Emphasise your previous IT support or field engineering experience, particularly with Windows 10 and Windows 11. Use specific examples to demonstrate your troubleshooting skills and customer service abilities.
Tailor Your CV: Customise your CV to reflect the key responsibilities and skills mentioned in the job description. Include any relevant IT certifications and experience with OS deployments or upgrade projects.
Craft a Strong Cover Letter: Write a cover letter that outlines your motivation for applying and how your skills align with the role. Mention your willingness to travel across Exeter, Plymouth, and Dartmouth, and your ability to work independently.
How to prepare for a job interview at ECS Resource Group Ltd
✨Understand NPPV3 Clearance
Make sure you are well-versed in what NPPV3 clearance entails. Be prepared to discuss your clearance status and any relevant experiences that demonstrate your understanding of security protocols.
✨Showcase Technical Skills
Be ready to talk about your experience with Windows 10 and Windows 11. Prepare examples of how you've successfully performed upgrades or resolved technical issues in the past, as this will highlight your hands-on expertise.
✨Demonstrate Problem-Solving Abilities
Prepare to discuss specific instances where you've diagnosed and resolved hardware or software issues. Use the STAR method (Situation, Task, Action, Result) to structure your answers effectively.
✨Highlight Customer Service Experience
Since the role involves providing support to end users, be ready to share examples of how you've delivered excellent customer service in previous positions. This will show your ability to communicate effectively and handle user concerns.
