Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Support a large-scale Windows 11 upgrade by providing hands-on technical assistance.
- Company: Join ECS Recruitment Group, a dynamic team focused on IT solutions and support.
- Benefits: Enjoy flexible working with travel opportunities and gain valuable experience in the tech field.
- Why this job: Be part of an exciting project that enhances user experience and boosts your tech skills.
- Qualifications: Must have NPPV3 clearance, IT support experience, and knowledge of Windows operating systems.
- Other info: This is a contract role for 4 months, ideal for tech-savvy individuals ready to make an impact.
The predicted salary is between 36000 - 60000 £ per year.
Candidates MUST hold NPPV3 clearance
Job Title: First Line Field Engineer – Windows 11 Upgrade
Location: Exeter, Plymouth, or Dartmouth (field-based)
Clearance Requirement: NPPV3 (must be in place before starting)
Contract Type: Contract 4 Months
About the Role:
We are looking for a First Line Field Engineer to support a large-scale Windows 11 upgrade project across sites in Exeter, Plymouth, and Dartmouth. The role involves travelling to client locations, providing hands-on support, and ensuring a smooth transition for end users.
Key Responsibilities:
- Perform on-site Windows 11 upgrades on desktops and laptops.
- Provide first-line technical support to end users during and after upgrades.
- Diagnose and resolve hardware/software issues, escalating where necessary.
- Install and configure applications, ensuring compatibility with Windows 11.
- Maintain accurate records of issues, resolutions, and upgrade progress.
- Adhere to security, compliance, and organisational IT standards.
Skills & Experience Required:
- Proven IT support or field engineering experience.
- Strong knowledge of Windows 10 and Windows 11 operating systems.
- Experience with troubleshooting hardware/software and basic networking.
- Excellent problem-solving and customer service skills.
- Ability to work independently across multiple sites.
- Valid NPPV3 security clearance (mandatory).
- Full UK driving licence with willingness to travel across Exeter, Plymouth, and Dartmouth.
Desirable:
- Experience with OS deployments and upgrade projects.
- Familiarity with Active Directory, Group Policy, and Endpoint Manager (Intune).
- Relevant IT certifications (CompTIA A+, Microsoft Certified, etc.).
ECS Recruitment Group Ltd is acting as an Employment Business in relation to this vacancy.
Field Engineer - Dartmouth employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Field Engineer - Dartmouth
✨Tip Number 1
Make sure your NPPV3 clearance is up to date and ready before applying. This is a mandatory requirement for the role, so having it in place will show that you're serious and prepared.
✨Tip Number 2
Familiarise yourself with Windows 11 features and common upgrade issues. Being knowledgeable about the operating system will help you stand out during interviews and demonstrate your readiness for the role.
✨Tip Number 3
Highlight any previous experience with field engineering or IT support in your conversations. Sharing specific examples of how you've successfully handled upgrades or technical issues can make a strong impression.
✨Tip Number 4
Network with professionals in the field or join relevant online communities. Engaging with others who have similar roles can provide insights and tips that may help you during the application process.
We think you need these skills to ace Field Engineer - Dartmouth
Some tips for your application 🫡
Understand the Role: Read the job description thoroughly to understand the responsibilities and requirements. Make sure you highlight your relevant experience with Windows 10 and Windows 11, as well as any field engineering roles you've held.
Highlight NPPV3 Clearance: Since NPPV3 clearance is mandatory, ensure that you clearly state your current clearance status in your application. If you have it, mention when it was obtained and any relevant details.
Tailor Your CV: Customise your CV to reflect the skills and experiences that align with the job. Emphasise your IT support experience, problem-solving abilities, and customer service skills, as these are crucial for the role.
Craft a Strong Cover Letter: Write a compelling cover letter that explains why you are a great fit for the position. Mention your experience with OS deployments, troubleshooting, and your willingness to travel across Exeter, Plymouth, and Dartmouth.
How to prepare for a job interview at ECS Resource Group Ltd
✨Understand NPPV3 Clearance
Make sure you are well-versed in what NPPV3 clearance entails. Be prepared to discuss your clearance status and any relevant experiences that demonstrate your ability to handle sensitive information.
✨Showcase Technical Skills
Be ready to talk about your experience with Windows 10 and Windows 11, as well as any troubleshooting you've done. Prepare examples of how you've resolved hardware or software issues in the past.
✨Demonstrate Customer Service Abilities
Since the role involves providing first-line support, highlight your customer service skills. Share specific instances where you successfully assisted users and ensured their satisfaction during technical upgrades.
✨Prepare for On-Site Scenarios
Think about potential on-site challenges you might face while performing upgrades. Be ready to discuss how you would approach these situations, including maintaining records and adhering to IT standards.
