At a Glance
- Tasks: Support critical IT systems during recovery scenarios and provide hands-on technical support.
- Company: Join a dynamic team at a leading Business Continuity Recovery Centre.
- Benefits: Enjoy a competitive salary, paid on-call rota, and opportunities for technical development.
- Other info: Fast-paced environment with clear paths for career progression.
- Why this job: Make a real impact in high-pressure situations while gaining valuable IT experience.
- Qualifications: Experience in Windows support and strong troubleshooting skills required.
The predicted salary is between 30000 - 40000 € per year.
We're recruiting for an IT Support Technician to work within a Business Continuity / Disaster Recovery Centre environment. This is a hands-on, technically varied role supporting business-critical IT systems during customer rehearsals and live recovery scenarios.
You'll be responsible for ensuring the recovery centre is operational, technically ready, and capable of supporting customers during high-impact events. This role offers exposure to infrastructure, networking, Windows environments, and customer-facing incident support.
Key Responsibilities- Provide technical support to customers during recovery rehearsals and live invocations
- Support desktop, hardware, connectivity, and infrastructure-related issues
- Attend pre-test meetings and produce pre- and post-test documentation
- Troubleshoot and resolve incidents through to completion
- Support relocation and invocation activity at customer sites when required
- Assist with the implementation of services for new customers, including IT and communications installations
- Act as a failover support resource to other regional recovery centres
- Ensure full functionality of site facilities including UPS, generators, air conditioning, lighting, and connectivity
- Provide out-of-hours and on-call support as part of a 24/7 rota
- Maintain technical documentation, site guides, and user guides
- Support health & safety, site security, and compliance requirements
- Monitor and report potential security or fraudulent activity in line with company policies
- Windows desktop support (Intel/Windows environments)
- Experience using imaging tools such as Symantec Ghost
- Knowledge of Windows Server operating systems
- Understanding of networking concepts, including switches and routers
- Exposure to voice and data communications
- Strong fault-finding and diagnostic skills
- Experience supporting hardware, peripherals, and connectivity
- Ability to work in a structured, process-driven technical environment
- Professional, presentable, and customer-focused
- Confident communicating with internal teams and external customers
- Comfortable working under pressure in live incident scenarios
- Able to work independently and use initiative
- Flexible approach to working hours, including participation in an on-call rota due to it being an environment that operates 24/7
- Strong work ethic with a proactive mindset
- A technically hands-on role supporting business-critical IT environments
- Exposure to infrastructure, networking, and recovery technologies
- Paid on-call rota and out-of-hours support
- Clear opportunities for technical development and progression
- A fast-paced, operational environment where no two days are the same
IT Support Engineer in Farnborough employer: ECS Resource Group Ltd
Join our dynamic team in Farnborough as an IT Support Engineer, where you'll thrive in a fast-paced, operational environment that values technical expertise and customer focus. We offer clear opportunities for professional growth, a supportive work culture, and the unique advantage of working within a Business Continuity Recovery Centre, ensuring no two days are the same while you contribute to critical IT systems during high-impact events.
StudySmarter Expert Advice🤫
We think this is how you could land IT Support Engineer in Farnborough
✨Tip Number 1
Network like a pro! Attend industry events, meetups, or even online webinars related to IT support. The more people you know, the better your chances of landing that dream job. Plus, you might just get insider info on openings before they’re advertised!
✨Tip Number 2
Don’t underestimate the power of social media! Use platforms like LinkedIn to showcase your skills and connect with potential employers. Share relevant content, engage with industry discussions, and let your personality shine through – it’s all about making those connections!
✨Tip Number 3
Prepare for interviews like it’s game day! Research the company, understand their tech stack, and be ready to discuss how your experience aligns with their needs. Practise common interview questions and have examples ready that highlight your troubleshooting skills and customer focus.
✨Tip Number 4
Apply directly through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in the role. Don’t forget to follow up after applying – a little persistence can go a long way!
We think you need these skills to ace IT Support Engineer in Farnborough
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the IT Support Engineer role. Highlight your experience with Windows environments, networking, and any relevant technical skills that match the job description. We want to see how you can bring value to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT support and how your skills align with our needs. Don’t forget to mention your flexibility for on-call duties – it’s a big plus for us!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled technical issues in the past. We love candidates who can demonstrate strong fault-finding and diagnostic skills, especially in high-pressure situations. Let us know how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen to join our team at StudySmarter!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around Windows desktop support and networking concepts. Be ready to discuss your experience with imaging tools like Symantec Ghost and how you've tackled hardware and connectivity issues in the past.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've resolved incidents under pressure. Think about specific scenarios where you had to troubleshoot and find solutions quickly, especially in a live incident environment. This will demonstrate your ability to handle the demands of the role.
✨Communicate Like a Pro
Since this role involves customer-facing support, practice clear and confident communication. Be ready to explain technical concepts in simple terms and show that you can effectively collaborate with both internal teams and external customers.
✨Be Ready for On-Call Scenarios
Understand the nature of the on-call rota and be prepared to discuss your flexibility regarding working hours. Highlight any previous experience you have with being on-call or working in a 24/7 environment, as this shows you're ready for the demands of the job.
