At a Glance
- Tasks: Provide hands-on IT support and troubleshoot complex technical issues.
- Company: Join a dynamic IT support team in Rochester.
- Benefits: Competitive salary, full-time hours, and opportunities for growth.
- Other info: Collaborative environment with a focus on continuous improvement.
- Why this job: Make a real difference by helping users solve their tech problems.
- Qualifications: Experience in IT support and strong customer service skills.
The predicted salary is between 35000 - 35000 £ per year.
Location: Rochester
Salary: Up to 35,000 per annum
Hours: Full Time, 37.5 hours per week
We are seeking an experienced and customer-focused Deskside Technician to join a busy IT support team, providing hands-on technical support and acting as a key escalation point for complex IT issues. This is an excellent opportunity for a proactive IT professional who enjoys troubleshooting, delivering exceptional customer service, and taking ownership of incidents through to resolution.
The Role
As a Deskside Technician, you will provide second-line support across desktop hardware, software, applications, and end-user devices. Working closely with Service Desk and infrastructure teams, you will ensure technical issues are resolved efficiently while maintaining high levels of customer satisfaction.
Key Responsibilities
- Act as an escalation point for technical issues that cannot be resolved by the Service Desk team.
- Diagnose and resolve desktop, application, and user-related IT issues.
- Take end-to-end ownership of incidents and service requests through to successful resolution.
- Provide regular updates to users and maintain accurate ticket records.
- Build strong working relationships with end users and stakeholders.
- Investigate desktop-related issues to minimise business disruption.
- Escalate complex technical problems to specialist teams where required.
- Contribute to continuous service improvement and knowledge sharing.
Deskside Technician employer: ECS Resource Group Ltd
ECS Recruitment Group Ltd is an excellent employer, offering a dynamic work environment where innovation and collaboration thrive. With a focus on employee growth, we provide opportunities for skill enhancement and career advancement, all while working on impactful projects in the vibrant city of Wakefield. Our supportive culture ensures that every team member feels valued and empowered to contribute to our success.
