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For Companies At a Glance
- Tasks: Provide hands-on IT support and resolve technical issues face-to-face.
- Company: Join a dynamic IT team in the heart of Central London.
- Benefits: Competitive salary, onsite work, and opportunities for professional growth.
- Why this job: Make a real difference by helping users solve their tech problems directly.
- Qualifications: Experience in IT support and strong communication skills required.
- Other info: Great chance to develop your skills in a supportive environment.
The predicted salary is between 30000 - 32500 £ per year.
A great opportunity for a Deskside Support Engineer to join an on‑site IT team in Central London. You'll handle technical issues that can't be resolved remotely, taking full ownership of incidents and service requests while delivering excellent face‑to‑face support.
Key Responsibilities
- Provide deskside support for Windows 10, Microsoft Office, antivirus, Defender, and encryption tools.
- Resolve incidents and service requests requiring on‑site intervention.
- Maintain accurate updates in the ITSM system and communicate clearly with users.
- Escalate P1/P2 issues when required.
- Support product/application evaluations and follow all documented IT processes.
What Success Looks Like
- Effective resolution of issues beyond 1st Line and remote 2nd Line capability.
- Professional communication and strong user‑focused service.
- Accurate ticket management and prioritisation.
- Positive management of user expectations and service perception.
Essential skills
- Experience in deskside/1st & 2nd Line support.
- Strong communication and customer‑facing skills.
- Strong knowledge of Windows 10 and Microsoft Office.
- Experience with Active Directory (password resets, account management).
- Understanding of antivirus, Defender, and basic security tools.
- Familiarity with encryption technologies (training provided).
- Hardware support: laptops, desktops, peripherals, printers.
- Basic networking: patching, connectivity checks, troubleshooting.
- Experience using an ITSM platform (ServiceNow or similar).
- Ability to diagnose and resolve desktop, software, and user issues.
Deskside Support Engineer employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Deskside Support Engineer
✨Tip Number 1
Get your tech skills sharp! Brush up on Windows 10 and Microsoft Office, as well as any antivirus tools you might encounter. We want to see you confidently tackle those deskside support challenges.
✨Tip Number 2
Practice your communication skills! Since you'll be dealing with users face-to-face, being clear and professional is key. We recommend role-playing scenarios with friends or family to get comfortable.
✨Tip Number 3
Familiarise yourself with ITSM platforms like ServiceNow. Knowing how to manage tickets and escalate issues will make you stand out. We suggest checking out online tutorials or forums for tips and tricks.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Deskside Support Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Windows 10, Microsoft Office, and any deskside support roles you've had. We want to see how your skills match up with what we're looking for!
Craft a Strong Cover Letter: Your cover letter is your chance to shine! Tell us why you're passionate about providing excellent face-to-face support and how you handle technical issues. Keep it friendly and professional!
Showcase Your Communication Skills: Since this role involves a lot of user interaction, make sure to demonstrate your strong communication skills in your application. We love candidates who can explain complex tech stuff in simple terms!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 10, Microsoft Office, and the various antivirus tools mentioned in the job description. Be ready to discuss how you've resolved similar technical issues in the past, as this will show your hands-on experience.
✨Practice Your Communication Skills
Since this role requires strong user-focused service, practice explaining technical concepts in simple terms. You might be asked to demonstrate how you would communicate with a non-technical user about a complex issue, so think about how to keep it clear and friendly.
✨Familiarise Yourself with ITSM Tools
If you have experience with ITSM platforms like ServiceNow, be prepared to talk about how you've used them for ticket management. If not, do a bit of research on how these systems work and be ready to discuss how you would manage incidents and service requests effectively.
✨Showcase Your Problem-Solving Skills
Be ready to share specific examples of how you've diagnosed and resolved desktop or software issues in previous roles. Think of a few scenarios where you took ownership of an incident and how you escalated issues when necessary, as this will highlight your proactive approach.
