At a Glance
- Tasks: Provide onsite and remote IT support, troubleshoot hardware and software issues.
- Company: Join a dynamic team in a fully on-site role at a leading tech company.
- Benefits: Competitive salary, on-call allowance, and opportunities for professional growth.
- Other info: Work in a collaborative environment with potential for career advancement.
- Why this job: Make a difference by solving tech problems and supporting users every day.
- Qualifications: Experience in IT support and strong troubleshooting skills required.
The predicted salary is between 30000 - 30000 £ per year.
Salary: £30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through
Key Responsibilities- Provide onsite/deskside and remote support within SLA targets
- Perform hardware break-fix, device replacements and IMAC activities
- Diagnose and resolve desktop, hardware, software and connectivity issues
- Manage ticket updates, escalations and user communication
- Support additional customer sites where required
- Previous IT Support, Deskside or Field Engineering experience
- Strong Windows OS and desktop/laptop troubleshooting skills
- Experience with hardware support, networking and remote access technologies
- Exposure to Active Directory and Microsoft Office / Office 365 beneficial
- Strong communication, customer service and problem-solving abilities
Deskside & Remote IT Support Engineer employer: ECS Resource Group Ltd
As a Deskside & Remote IT Support Engineer at our Lytham St Annes location, you will join a dynamic team that values collaboration and innovation. We offer competitive salaries, comprehensive training, and opportunities for professional growth in a supportive work environment, ensuring that you can thrive both personally and professionally while making a meaningful impact on our clients' IT experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside & Remote IT Support Engineer
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT field, attend local meetups, or join online forums. You never know who might have the inside scoop on job openings or can refer you directly.
✨Tip Number 2
Nail that interview prep! Research common IT support interview questions and practice your responses. We recommend doing mock interviews with friends or using online platforms to boost your confidence.
✨Tip Number 3
Show off your skills! If you’ve got a portfolio of projects or a GitHub account, make sure to highlight them during interviews. Demonstrating your hands-on experience can really set you apart from other candidates.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you a better chance of getting noticed. Don’t miss out on your dream job!
We think you need these skills to ace Deskside & Remote IT Support Engineer
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant IT support experience. We want to see how your skills match the job description, so don’t be shy about showcasing your troubleshooting prowess and any hardware support you've done!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Deskside & Remote IT Support Engineer role. Share specific examples of how you've tackled similar challenges in the past.
Show Off Your Communication Skills:Since strong communication is key in this role, make sure your application reflects that. Keep your language clear and concise, and don’t forget to mention any customer service experiences that highlight your problem-solving abilities.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates during the process!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your Windows OS and troubleshooting skills. Be ready to discuss specific hardware issues you've resolved in the past, as well as any experience with networking and remote access technologies. This will show that you're not just familiar with the tech but can handle real-world problems.
✨Show Off Your Customer Service Skills
As an IT Support Engineer, communication is key. Prepare examples of how you've successfully communicated with users, especially during tricky situations. Highlight your problem-solving abilities and how you’ve managed user expectations while resolving their issues.
✨Familiarise Yourself with the Company
Do a bit of homework on the company’s culture and values. Understanding their approach to customer service and support can help you tailor your answers to align with what they’re looking for. Plus, it shows genuine interest in the role!
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions where you'll need to demonstrate your thought process in diagnosing and resolving issues. Practice articulating your approach to common IT problems, including how you would manage ticket updates and escalations effectively.
