At a Glance
- Tasks: Provide top-notch technical support for desktop hardware and software, both onsite and remotely.
- Company: Join a dynamic team in Central London with a focus on innovation and collaboration.
- Benefits: Competitive daily rate, potential for permanent role, and hands-on experience with cutting-edge tech.
- Other info: Fast-paced environment with opportunities for growth and development.
- Why this job: Make a real difference by supporting VIP users and solving tech challenges every day.
- Qualifications: 5+ years of desktop support experience and strong knowledge of Windows 11 and Office 365.
Central London - On-site (5 days a week) £220 per day (Inside IR35) Initial 1-month contract - Temp to Perm
I am recruiting for an experienced Desktop Support Technician to join on an initial 1 month contract, with a clear intention for the role to move permanent. Candidates must be happy with a temp to perm arrangement.
Key Responsibilities:- Provide technical support for desktop hardware and software, including remote users
- Deliver deskside and remote support for Windows 11 and Microsoft Office 365 users
- Troubleshoot application issues including malware, hard disk failures, and file corruption
- Support secure remote access technologies including VPN, Citrix, and related solutions
- Troubleshoot and resolve printers, copiers, and peripheral device issues
- Build, deploy, and support devices using Intune / Autopilot
- Deliver white glove support to VIP and executive users
- Ensure timely, accurate ticket updates, documentation, and closure
- Manage hardware and software inventory
- Coordinate with external technology vendors
- Participate in overtime, weekend, and on call support as required
- 5+ years' hands-on Desktop Support experience
- Strong technical knowledge of Windows 11 and Microsoft Office 365
- Experience with Microsoft Intune, Autopilot, and related Microsoft services
- Experience supporting video conferencing platforms including Microsoft Teams and Zoom
- Experience supporting mobile devices (iOS / Android)
- Proven ability to deliver support to VIP and executive users
- Excellent customer service and communication skills
- Team player with a proactive, self-starter attitude
- Comfortable working with minimal supervision in a fast-paced environment
Desktop Support Engineer in City of London employer: ECS Resource Group Ltd
Join a dynamic team in Central London as a Desktop Support Engineer, where you will enjoy a collaborative work culture that values innovation and employee growth. With competitive pay and the opportunity for a permanent position after an initial contract, this role offers meaningful work supporting high-profile users while enhancing your technical skills in a fast-paced environment. The company prioritises professional development and provides a supportive atmosphere, making it an excellent employer for those seeking to advance their careers.
StudySmarter Expert Advice🤫
We think this is how you could land Desktop Support Engineer in City of London
✨Tip Number 1
Network like a pro! Reach out to your connections in the tech world, especially those who work in desktop support. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! If you’ve got experience with Windows 11, Microsoft Office 365, or any of the other tech mentioned, make sure to highlight that in conversations. Be ready to discuss specific challenges you've tackled in past roles.
✨Tip Number 3
Prepare for the interview! Research common desktop support scenarios and be ready to demonstrate your troubleshooting process. Practising with a friend can help you articulate your thought process clearly.
✨Tip Number 4
Apply through our website! We’re always on the lookout for talented Desktop Support Engineers. By applying directly, you’ll ensure your application gets the attention it deserves and you’ll be one step closer to landing that temp to perm role.
We think you need these skills to ace Desktop Support Engineer in City of London
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your experience with Windows 11 and Microsoft Office 365. We want to see how your skills match the role, so don’t be shy about showcasing your desktop support expertise!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you’re the perfect fit for the Desktop Support Engineer role. Share specific examples of how you've delivered top-notch support to VIP users or tackled tricky tech issues.
Show Off Your Technical Skills:Don’t forget to mention your experience with tools like Microsoft Intune and Autopilot. We love seeing candidates who are comfortable with the latest tech, so make sure to include any relevant certifications or training!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the easiest way for us to keep track of your application and ensures you don’t miss out on any important updates from our team!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your knowledge of Windows 11 and Microsoft Office 365. Be ready to discuss specific troubleshooting scenarios you've encountered, especially with malware or hardware failures. This will show that you’re not just familiar with the software but can handle real-world issues.
✨Show Off Your Customer Service Skills
Since this role involves supporting VIP users, be prepared to share examples of how you've delivered exceptional customer service in the past. Highlight any experiences where you went above and beyond to resolve an issue, as this will demonstrate your commitment to providing top-notch support.
✨Familiarise Yourself with Remote Support Tools
Get comfortable discussing remote access technologies like VPN and Citrix. You might be asked about your experience with these tools, so having a few examples of how you've used them to assist users will give you an edge in the interview.
✨Prepare for Scenario-Based Questions
Expect to face scenario-based questions that test your problem-solving skills. Think of common issues you’ve resolved in the past and be ready to walk the interviewer through your thought process. This will showcase your analytical skills and ability to work under pressure.
