At a Glance
- Tasks: Provide top-notch onsite and deskside IT support while troubleshooting hardware and software issues.
- Company: Join a dynamic IT support team in Lytham St Annes.
- Benefits: Competitive salary, on-call allowance, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with potential for career advancement.
- Why this job: Make a real difference by helping customers solve their tech problems every day.
- Qualifications: Experience in IT support with strong troubleshooting and customer service skills.
The predicted salary is between 30000 - 30000 € per year.
Salary: 30,000 per year (plus on call allowance)
Working hours: 09:00-17:30
Location: Fully on-site in Lytham St Annes
Security Clearance: SC Clearance but candidate can start once their BPSS Clearance comes through
We are recruiting for an experienced Onsite Services Engineer to join a busy IT support team delivering high-quality onsite and deskside support services. This is an excellent opportunity for an engineer with strong troubleshooting skills and hands-on hardware experience who enjoys working in customer-facing environments.
Key Responsibilities:- Provide onsite/deskside and remote support within SLA targets
- Perform hardware break-fix, device replacements and IMAC activities
- Diagnose and resolve desktop, hardware, software and connectivity issues
- Manage ticket updates, escalations and user communication
- Support additional customer sites where required
- Previous IT Support, Deskside or Field Engineering experience
- Strong Windows OS and desktop/laptop troubleshooting skills
- Experience with hardware support, networking and remote access technologies
- Exposure to Active Directory and Microsoft Office / Office 365 beneficial
- Strong communication, customer service and problem-solving abilities
ECS Recruitment Group Ltd is acting as an Employment Agency in relation to this vacancy.
Onsite Services Engineer in Burnley employer: ECS Resource Group Ltd
Join our dynamic team in Lytham St Annes as an Onsite Services Engineer, where we prioritise a collaborative work culture and offer competitive salaries alongside on-call allowances. Our commitment to employee growth is evident through ongoing training opportunities and a supportive environment that values your contributions, making it an ideal place for those seeking meaningful and rewarding employment in IT support.
StudySmarter Expert Advice🤫
We think this is how you could land Onsite Services Engineer in Burnley
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT support field and let them know you're on the hunt for an Onsite Services Engineer role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews! Brush up on your troubleshooting skills and be ready to showcase your hands-on hardware experience. Think of real-life scenarios where you've solved problems, as these will impress potential employers.
✨Tip Number 3
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in showing your enthusiasm for the role. Plus, it keeps you fresh in their minds as they make their decision.
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications this way!
We think you need these skills to ace Onsite Services Engineer in Burnley
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights your relevant experience in IT support and troubleshooting. We want to see how your skills match the job description, so don’t be shy about showcasing your hands-on hardware experience!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you’re the perfect fit for the Onsite Services Engineer role. Share specific examples of your customer-facing experiences and problem-solving skills that align with what we’re looking for.
Show Off Your Communication Skills:Since this role involves a lot of customer interaction, make sure your written application reflects your strong communication abilities. Keep it clear, concise, and professional – we love a good communicator!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your troubleshooting skills, especially with Windows OS and hardware support. Be ready to discuss specific examples of how you've resolved issues in the past, as this will show your hands-on experience.
✨Show Off Your Customer Service Skills
Since this role involves a lot of customer interaction, think of times when you've provided excellent service. Prepare to share these stories during the interview to demonstrate your strong communication and problem-solving abilities.
✨Familiarise Yourself with the Company
Do a bit of research on ECS Recruitment Group Ltd and their client’s needs. Understanding their values and the specifics of the Onsite Services Engineer role will help you tailor your answers and show that you're genuinely interested.
✨Prepare for Scenario Questions
Expect questions that put you in real-life situations, like handling a difficult customer or troubleshooting a complex issue. Practising your responses to these scenarios can help you feel more confident and articulate during the interview.
