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- Tasks: Support IT customers, ensuring they maximise value from their technology and services.
- Company: Dynamic tech company focused on customer success and innovation.
- Benefits: Competitive salary, car allowance, and opportunities for professional growth.
- Other info: Join a collaborative team with a focus on continuous improvement.
- Why this job: Become a trusted advisor and make a real impact in customer relationships.
- Qualifications: Experience in IT support and strong relationship management skills.
The predicted salary is between 45000 - 45000 £ per year.
Permanent Position
Up to 45,000 a year + 5k car allowance
Solihull
We are looking for a Technical Customer Success Manager to become a trusted advisor for a portfolio of managed IT customers, helping them maximise value from their technology and managed services. This role is ideal for someone who started their career in hands-on IT support, technical support, service desk, or infrastructure engineering and has naturally progressed into a more customer-facing position. You'll combine strong technical understanding with relationship management skills, acting as the bridge between technical delivery teams and customer stakeholders.
As a Technical Customer Success Manager, you will proactively support customers through technical guidance, strategic planning, service improvement and ongoing relationship management. You'll help customers understand their environments, reduce risk, improve performance and ensure they receive an exceptional service experience.
We're specifically looking for someone who understands real-world IT environments because they've worked within them directly and can confidently speak with both technical teams and non-technical stakeholders alike.
Key Responsibilities- Act as the primary technical and customer success contact for a portfolio of managed IT customers, building strong long-term relationships.
- Develop a deep understanding of each customer's IT environment, infrastructure, cloud services, security posture, and operational challenges.
- Conduct regular customer success reviews, technical health checks, and strategic planning sessions to identify risks, improvements, and optimisation opportunities.
- Work closely with Service Desk, Engineering, and Projects teams to ensure customers receive a high-quality, proactive support experience.
- Act as a trusted advisor, translating technical concepts into clear, practical recommendations for both technical and non-technical stakeholders.
- Support customers through infrastructure upgrades, cloud migrations, security improvements, and technology adoption initiatives.
- Monitor recurring incidents, service trends, and technical risks, driving continuous improvement and long-term solutions rather than reactive fixes.
- Previous experience within IT Support, Technical Support, Service Desk, Infrastructure Support, or a similar hands-on technical role before moving into a customer-facing position.
- Proven experience in a Customer Success, Technical
Technical Customer Success Manager in Birmingham employer: ECS Resource Group Ltd
Contact Detail:
ECS Resource Group Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Reach out to your connections in the IT world and let them know you're on the hunt for a Technical Customer Success Manager role. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your technical knowledge and customer success strategies. Be ready to share real-world examples of how you've helped customers maximise their tech investments. We want to see that you can bridge the gap between tech and non-tech folks!
✨Tip Number 3
Don’t forget to showcase your relationship management skills! During interviews, highlight how you've built strong, long-term relationships with clients. Remember, it's all about being that trusted advisor who understands their needs and challenges.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive and take the initiative to connect directly with us.
We think you need these skills to ace Technical Customer Success Manager in Birmingham
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that match the Technical Customer Success Manager role. Highlight your hands-on IT support background and any customer-facing experience to show us you’re the perfect fit!
Craft a Compelling Cover Letter: Use your cover letter to tell us why you’re passionate about customer success and how your technical expertise can help our clients thrive. Be genuine and let your personality shine through!
Showcase Your Technical Skills: In your application, don’t shy away from mentioning specific technologies or tools you’ve worked with. We want to see how your technical knowledge can bridge the gap between our teams and customers.
Apply Through Our Website: We encourage you to apply directly through our website for a smoother process. It’s the best way for us to receive your application and get to know you better!
How to prepare for a job interview at ECS Resource Group Ltd
✨Know Your Tech Inside Out
Make sure you brush up on your technical knowledge related to IT environments, cloud services, and security. Be ready to discuss specific technologies you've worked with and how they relate to the role. This will show that you can bridge the gap between technical teams and customers.
✨Showcase Your Customer Success Skills
Prepare examples of how you've successfully managed customer relationships in the past. Think about times when you turned a challenging situation into a positive outcome. This will demonstrate your ability to be a trusted advisor and build long-term relationships.
✨Practice Translating Tech Jargon
Since you'll be dealing with both technical and non-technical stakeholders, practice explaining complex technical concepts in simple terms. This skill is crucial for ensuring everyone understands the solutions you're proposing.
✨Be Ready for Scenario Questions
Expect questions that put you in hypothetical situations, like handling a difficult customer or managing a technical issue. Prepare your thought process on how you'd approach these scenarios, focusing on proactive support and continuous improvement.