At a Glance
- Tasks: Provide onsite Level 2 IT support and resolve hardware and software issues.
- Company: Join a global managed service provider with a strong reputation.
- Benefits: Competitive pay, hands-on experience, and a chance to enhance your tech skills.
- Other info: Dynamic work environment with opportunities for growth and learning.
- Why this job: Be the go-to tech guru and make a real difference in IT support.
- Qualifications: Experience in Level 2 IT support and knowledge of Microsoft 365 and Mac systems.
The predicted salary is between 30000 - 40000 £ per year.
5x days a week on site in Milton Keynes Inside IR35 2 Month Contract ECS Resource Group are currently working in partnership with a global managed service provider, assisting them with the search for a 2nd Line Support Engineer on a contract basis.
Key
Responsibilities: Provide onsite Level 2 IT support across a mixed Microsoft Windows and Apple Mac environment, resolving a broad range of hardware, software and end-user issues.
Support and maintain Microsoft 365 services, Windows devices, Mac devices and on-premises server infrastructure, ensuring reliable day-to-day IT operations.
Act as the primary onsite escalation point, troubleshooting complex technical issues and coordinating with third-party providers for specialist support when required.
Work collaboratively with the IT Manager and internal IT team to ensure efficient incident resolution, service continuity and a high standard of customer support.
Assist with infrastructure monitoring, system administration and proactive maintenance while documenting issues, resolutions and technical processes.
Key Skills Proven experience providing Level 2 IT support within a Microsoft 365, Windows, Mac and on-premises server environment.
Strong knowledge of Microsoft 365 administration, Windows desktop support, Active Directory and general server troubleshooting.
Experience working alongside third-party vendors, including coordinating support for VMware infrastructure, Sophos firewall ...
2nd Line Support Engineer in Bedford employer: ECS Resource Group Ltd
ECS Resource Group Ltd is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration. With the flexibility of remote work, competitive daily rates, and opportunities for professional growth in cloud technologies, employees are empowered to lead impactful projects while enjoying a supportive environment that values their contributions.
