At a Glance
- Tasks: Provide 2nd line IT support in a busy school environment and resolve technical issues.
- Company: Join a dynamic educational setting in South London with a focus on technology.
- Benefits: Competitive pay, flexible shifts, and the chance to make a real difference in education.
- Other info: Must have a valid Enhanced DBS check; immediate start available.
- Why this job: Be hands-on in tech support while helping students and staff thrive in their learning environment.
- Qualifications: Experience in 2nd line support and strong troubleshooting skills are essential.
The predicted salary is between 31500 - 38500 £ per year.
We're looking for an experienced 2nd Line Onsite Support Engineer to join a busy educational environment in South London. This is an excellent opportunity for someone who enjoys being hands-on, customer-focused, and taking ownership of technical issues from start to finish.
Enhanced DBS is Essential. Please note: candidates must hold a valid DBS check as a minimum. An Enhanced DBS is highly preferred due to the nature of the environment. Candidates without an Enhanced DBS may still be considered, but the ability to obtain one quickly is vital. This role is within a school setting, so safeguarding requirements are taken extremely seriously. Applicants must be comfortable working in an environment where DBS clearance is a key requirement.
Key Responsibilities
- Provide 2nd Line support for onsite IT incidents and service requests
- Manage tickets through to resolution or escalate where required
- Work to agreed SLAs and prioritise incidents effectively
- Create and maintain technical documentation and knowledge articles
- Support classroom technology including AV equipment, projectors and interactive displays
- Ensure teaching spaces are fully operational and 'lesson-ready' each day
- Support staff laptops, desktops and shared/student devices
- Assist with device deployment, management and troubleshooting
- Build strong relationships with staff and leadership teams
- Act as a visible, approachable and proactive IT presence on site
- Demonstrate ownership, accountability and a strong customer service mindset
Essential Skills
- Proven experience in a 2nd Line Support role
- Strong troubleshooting and end-user support skills
- Experience working with Microsoft environments
- Strong device management experience, particularly Microsoft Intune
- Experience managing and supporting Windows devices
- Excellent communication and stakeholder management skills
- Ability to work independently within a busy onsite environment
Desirable Skills
- Jamf administration and Apple device management experience
- Previous experience supporting schools, colleges or educational settings
- Understanding of safeguarding, filtering and acceptable usage practices
Working Hours
Shift patterns are: 8:00am - 4:00pm, 8:30am - 4:30pm, 9:00am - 5:00pm. Schedules are published one week in advance, although fixed hours may be available during the school holiday period.
If you're an experienced onsite support engineer with strong Intune skills and a valid DBS clearance, we'd love to hear from you. Immediate availability is highly desirable.
2nd line IT support employer: ECS Resource Group Ltd
ECS Resource Group Ltd is an excellent employer, offering a dynamic work culture that prioritises innovation and collaboration. With the flexibility of remote work, competitive daily rates, and opportunities for professional growth in cloud technologies, employees are empowered to lead impactful projects while enjoying a supportive environment that values their contributions.
StudySmarter Expert Advice🤫
We think this is how you could land 2nd line IT support
✨Get Involved in Tech Meetups
If you're looking for a temporary gig in IT consulting, tech meetups can be a goldmine. They’re perfect for meeting potential employers and showcasing your skills in person. Don't just show up—share your ideas and engage in discussions. That's how we can make ourselves memorable!
✨Leverage Your University’s Resources
University career services are often buzzing with opportunities tailored for temporary roles in IT consulting. Go to workshops, job fairs, and networking events. It's a chance to connect with employers who are eager to find fresh talent like us, so don’t let it slip away!
✨Show Your Skills with Micro-Projects
Create mini-projects or case studies that demonstrate your problem-solving skills or innovative solutions in IT. Sharing these on platforms like GitHub or personal blogs can showcase your abilities when connecting with potential employers or during interviews. Trust us, it makes a strong impression!
✨Apply Directly through Our Website
When you spot an opening at ECS Resource Group Ltd that excites you, don’t miss out on applying through our website directly. You won't just stand out in a sea of applicants; you’ll show that you’re proactively interested in their work. Plus, it's always good to simplify the process as much as possible!
We think you need these skills to ace 2nd line IT support
Some tips for your application 🫡
Show Off Your Tech Skills:In IT consulting, showcasing your technical skills is essential. Make sure your CV lists relevant programming languages, software tools, or methodologies you've worked with. If you've tackled specific projects or have certifications (like AWS or Cisco), bring those to the forefront. We're always keen to see how you can apply your skills to solve problems!
Tailor Your Cover Letter:For a temporary role at ECS Resource Group Ltd, it's important to express your adaptability and eagerness to learn. In your cover letter, highlight how your past experiences have prepared you for quick integration into new teams and projects. A personal touch showing your excitement for the specific challenges at ECS Resource Group Ltd can make all the difference!
List Relevant Projects:If you’ve worked on consulting projects or tech rollouts, don’t hesitate to mention them! Detail the challenges you faced, your contributions, and the outcomes. This practical experience showcases your ability to deliver value in a short time frame, which is key for a temporary role in IT consulting.
Keep It Concise and Impactful:Given the temporary nature of the role, our hiring team at ECS Resource Group Ltd will appreciate a clear, concise application. Make your CV scannable with bullet points and emphasise your most relevant experiences. We want to see your capability at a glance, so aim for brevity without sacrificing detail!
How to prepare for a job interview at ECS Resource Group Ltd
✨Showcase Your Problem-Solving Skills
In IT consulting, you’ll often face complex issues that need quick solutions. Be ready to discuss past experiences where you tackled problems head-on, ideally using specific frameworks or tools. Think about how you can highlight your analytical thinking and decision-making process during the interview.
✨Brush Up on Relevant Technologies
Make sure you’re familiar with key technologies relevant to the role at ECS Resource Group Ltd. This might include project management tools, CRM software, or any specific programming languages they use. Being able to speak confidently about these can set you apart from other candidates.
✨Emphasise Your Adaptability
Being in a temporary role often means you need to hit the ground running. Prepare to showcase your ability to adapt to new environments and workflows. Maybe think of examples where you’ve quickly learned new systems or collaborated with diverse teams to achieve results in tight deadlines.
✨Pitch Your Consulting Mindset
Consulting is all about understanding client needs and delivering effective solutions. Present yourself as someone who can think strategically and provide actionable insights. Talk about how you plan to gather requirements and communicate findings to non-technical stakeholders at ECS Resource Group Ltd.
