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For Companies At a Glance
- Tasks: Support contract performance and enhance customer experience in a dynamic environment.
- Company: Join PTSG Electrical Services, a leader in electrical safety services.
- Benefits: Enjoy a competitive salary, 25 days holiday, and discounts on shopping and travel.
- Why this job: Make a real impact while developing your skills in a supportive team.
- Qualifications: Experience in administration or customer support is a plus; strong communication skills are essential.
- Other info: Opportunities for training and career progression in a friendly office culture.
The predicted salary is between 26500 - 26500 £ per year.
Location – Castleford (office based)
Salary – £26,500
Step Into a Role That Really Makes an Impact
This isn’t just administration — as a Contract Support Administrator at PTSG Electrical Services, you’ll play a central role in keeping our nationwide service delivery running smoothly. You’ll support contract performance, enhance customer experience, and have ownership over the reporting and communication that drive our operational success. Join the UK’s leading specialist services group, where you’ll find stability, progression, and the chance to contribute to something bigger.
About The Role
As a Contract Support Administrator, you’ll be the key connection between clients, engineers, and operational teams. You’ll manage incoming service requests, coordinate contract updates, prepare performance reports, and ensure the smooth delivery of PPM (Planned Preventative Maintenance) schedules. Each day brings variety — supporting contract delivery, managing information, solving issues before they elevate, and helping to keep customer KPI and SLA commitments firmly on track.
What You’ll Be Doing
- Be the Communication Hub: Receive, action, and direct incoming calls and emails professionally and efficiently. Provide regular updates to clients on service schedules, performance, and any delivery risks or mitigation steps.
- Own Reporting & Contract Information: Compile and distribute management information for PPM contracts. Use Microsoft Office and in-house systems to produce digital reports from pre‑populated templates, detailing historical and upcoming contract performance. Maintain and organise engineer report folders and inboxes, monitoring for timely returns and following up on outstanding documentation.
- Keep Operations Running Smoothly: Support the planning of future service visits, working closely with Planning and Operations teams to meet customer KPIs and SLAs. Liaise with field teams to improve the quality, accuracy, and timeliness of reporting. Help implement best practice, improved processes, and efficient systems.
- Support the Bigger Picture: Carry out additional tasks as required by management. Contribute to a positive, proactive, service‑driven team environment.
What We’re Looking For
You might have experience in contract administration, service coordination, scheduling, or customer support — but above all, you thrive in a busy environment where organisation and communication matter. You will:
- Stay calm under pressure and adapt quickly when priorities shift.
- Be confident using Excel, Outlook, and internal reporting tools.
- Communicate clearly and professionally with clients and colleagues.
- Spot issues early and solve problems before they escalate.
- Keep on top of detail, deadlines, and documentation.
- Work collaboratively with planners, engineers, and operational teams.
If you enjoy supporting a fast‑paced service operation and take pride in delivering accurate, high‑quality work — you’ll fit right in.
What’s In It for You?
- Competitive salary
- 25 days holiday + bank holidays
- Company pension scheme
- Discounts on shopping, tech, travel, meals out, fitness & more
- On-site parking
- A friendly, supportive office culture
- Plenty of training and development opportunities
About PTSG Electrical Services
PTSG is a nationwide leader in electrical safety services. As part of Premier Technical Services Group Ltd, we offer rewarding careers where ambition, responsibility, and results are recognised and developed. Ambitious, organised, and ready to grow? Apply today to join us.
Premier Technical Services Group Ltd (PTSG) is an Equal Opportunity Employer. We value diversity and are committed to creating an inclusive environment for all employees.
Contract Support Administrator in Castleford employer: ECS Ltd
Contact Detail:
ECS Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Contract Support Administrator in Castleford
✨Tip Number 1
Get to know the company! Before your interview, do a bit of research on PTSG Electrical Services. Understand their values, services, and recent projects. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice makes perfect! Prepare for common interview questions related to contract administration and customer support. Think about examples from your past experiences where you've demonstrated organisation and communication skills. We want you to shine!
✨Tip Number 3
Show off your tech skills! Since you'll be using tools like Excel and Outlook, be ready to discuss your proficiency with them. Maybe even mention a time when you used these tools to solve a problem or improve a process. It’ll make you stand out!
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in their minds. Plus, it’s a great chance to reiterate why you’d be a perfect fit for the Contract Support Administrator position.
We think you need these skills to ace Contract Support Administrator in Castleford
Some tips for your application 🫡
Show Off Your Communication Skills: As a Contract Support Administrator, communication is key! Make sure your application highlights your ability to communicate clearly and professionally. Use examples from your past experiences where you’ve successfully managed client interactions or team communications.
Be Detail-Oriented: We love candidates who pay attention to detail! In your application, mention how you keep track of deadlines and documentation. Share any tools or methods you use to stay organised, especially if you have experience with Excel or reporting tools.
Demonstrate Problem-Solving Abilities: We’re looking for someone who can spot issues before they escalate. In your written application, include specific examples of challenges you've faced in previous roles and how you resolved them. This will show us that you can handle the fast-paced environment we thrive in.
Tailor Your Application: Make your application stand out by tailoring it to the role. Use keywords from the job description and relate your skills and experiences directly to what we’re looking for. And remember, applying through our website is the best way to get noticed!
How to prepare for a job interview at ECS Ltd
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the responsibilities of a Contract Support Administrator. Familiarise yourself with the key tasks like managing service requests and preparing performance reports. This will help you demonstrate your knowledge and show that you're genuinely interested in the role.
✨Showcase Your Communication Skills
Since this role involves being the communication hub, prepare examples of how you've effectively communicated with clients or colleagues in the past. Think about times when you’ve resolved issues or provided updates, as these stories will highlight your ability to keep everyone informed and engaged.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific instances where you've spotted potential issues early and taken steps to resolve them before they escalated. This is crucial for the role, so think of examples that showcase your proactive approach and ability to stay calm under pressure.
✨Familiarise Yourself with Relevant Tools
Since you'll be using Microsoft Office and in-house systems, brush up on your Excel and Outlook skills. If you have experience with reporting tools, mention it during the interview. Showing that you're comfortable with the technology will give you an edge and demonstrate your readiness to hit the ground running.