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- Tasks: Enhance warranty processes and support the Volkswagen Group's dealer network across the UK.
- Company: Join ECS Automotive, a leader in automotive retailer solutions.
- Benefits: Negotiable salary, pension scheme, 20 days holiday, and free development courses.
- Other info: Dynamic role with opportunities for growth and training in a fast-paced environment.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Experience in aftersales, excellent communication skills, and attention to detail.
The predicted salary is between 36000 - 60000 ÂŁ per year.
ECS Automotive are looking for a Warranty Specialist to join our existing team and provide key functions for the Volkswagen Group. This role will involve improving the Dealer Network’s warranty processes via a number of support activities. Many activities will be face to face with the retailer network across the southern half of the UK, so the ability to travel to these locations must be considered. This is an exciting opportunity for the right person to develop existing skills further to support the Volkswagen Group UK client and their network. Comprehensive training and support will be given to the successful candidate to fulfil the ambitions of our customer.
The main responsibilities of the role include:
- Take responsibility for the warranty based development of retailer sites assigned to you.
- Develop and maintain high levels of product knowledge, systems operation and policy expertise.
- Support internal queries from VWG UK as required and appropriate.
- Be prepared to expand your abilities to provide warranty audit support to Volkswagen Group as your skills develop.
- Maintain a database of contacts and processes to support activity.
- Provide services to either remotely or directly (face to face) coach individuals or parties in the network as required.
- Assist in designing development sessions and materials as required to optimise effectiveness of network interactions.
- Identify and recommend areas of development within the network to enable correctional activity to be planned.
- Managing your own expenses.
- Support VWG UK in remote and face to face workshops, meetings and forums as required around all warranty and goodwill topics.
- Support any VWG UK new initiatives regarding network development.
- Attend meetings with warranty management as requested to contribute on feedback, suggest new ways of working, and maintain systems to enable the VWG network to operate at an optimum level.
- Maintain and develop expert knowledge of warranty policy for six Brands.
- Maintain diary and central booking system.
- Communicate any retailer results and findings to Internal VWG Management in a timely manner.
- Provide regular feedback identified through retailer activities to VWG Warranty Management team with appropriate recommendations.
Skills and Experience
For the right fit for this role, we are looking for the following:
- Manufacturer/Dealer Aftersales experience.
- Good base knowledge of Volkswagen Group warranty systems and policies.
- Knowledge of vehicle repair processes.
- Experience in conducting coaching/training.
- Appreciation of franchise operating standards.
- Excellent communication and influencing skills – written and verbal.
- Computer literacy (Microsoft Office and web-based products).
- Ability to work without supervision, both part of a team and independently when required.
- Keen attention to detail.
- Ability to work to targets and KPI’s.
Desirable requirements for the role are:
- Automotive warranty specific experience at Dealer/Manufacturer level.
- Motor industry specific qualifications (technical).
- Experience in media creation and supporting software such as Adobe Suite.
The ECS Group
ECS is a leading provider of retailer network solutions to global automotive brands. Working with automotive manufacturers and brands we are “Setting the Standard” in providing effective and sustainable business solutions and services to support management teams on a global basis. Our goal is to be the global partner of choice for helping companies operate efficiently, whilst; increasing customer satisfaction and loyalty; protecting their brand and increasing the revenue of their dealer networks; and controlling warranty costs.
Salary and Benefits
- Office and field based role.
- Salary negotiable with opportunity to further skill within role.
- Enhanced salary-sacrifice pension scheme.
- 20 days holiday, plus Bank Holidays.
- Free access to professional and personal development courses.
- Free eye tests and glasses scheme.
- Free tea/coffee/water station.
- Onsite canteen (staff pay) is provided.
- Staff parking is available onsite.
- The chance to join a fast-growing organisation with training and future opportunities.
- IT equipment provided, including home working set up.
- Probationary period of six months.
Schedule
08:00 – 17:00, Monday to Thursday; and 08:30 – 16:15, Friday. One hour for lunch.
Warranty Improvement Specialist [Volkswagen Group] employer: ECS Automotive | Setting the Standard
Contact Detail:
ECS Automotive | Setting the Standard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Improvement Specialist [Volkswagen Group]
✨Tip Number 1
Get to know the Volkswagen Group inside out! Familiarise yourself with their warranty processes and policies. This will not only help you in interviews but also show your genuine interest in the role.
✨Tip Number 2
Network like a pro! Reach out to current or former employees on LinkedIn. They can provide insider tips and might even refer you, which can give you a leg up in the application process.
✨Tip Number 3
Practice your communication skills! Since this role involves face-to-face interactions, consider doing mock interviews with friends or family. This will help you articulate your thoughts clearly and confidently.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Warranty Improvement Specialist [Volkswagen Group]
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Warranty Improvement Specialist role. Highlight your relevant experience in warranty processes and any specific knowledge of Volkswagen Group systems. We want to see how you fit into our team!
Show Off Your Skills: Don’t hold back on showcasing your communication and influencing skills. Since this role involves coaching and interacting with the dealer network, we’d love to see examples of how you've successfully trained or supported others in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where necessary to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECS Automotive | Setting the Standard
✨Know Your Warranty Stuff
Make sure you brush up on your knowledge of Volkswagen Group warranty systems and policies. Familiarise yourself with the specific processes and standards they expect, as this will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Communication Skills
Since this role involves a lot of face-to-face interactions, practice your communication skills. Think about how you can clearly explain complex warranty processes to retailers and how you can influence them positively. Maybe even prepare a few examples of past experiences where you successfully coached or trained someone.
✨Be Ready to Travel
As the job requires travelling across the southern half of the UK, be prepared to discuss your flexibility and willingness to travel. It’s a good idea to have a plan for how you’ll manage your time and expenses while on the road, so you can demonstrate your organisational skills.
✨Prepare for Problem-Solving Questions
Think about potential challenges you might face in this role and how you would tackle them. Be ready to share specific examples from your past experience where you've identified areas for improvement and implemented solutions, especially in warranty processes or dealer networks.