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- Tasks: Enhance warranty processes and support the Volkswagen Group's dealer network across the UK.
- Company: Join ECS Automotive, a leader in automotive retailer solutions.
- Benefits: Negotiable salary, enhanced pension scheme, 20 days holiday, and free professional development courses.
- Why this job: Make a real impact in the automotive industry while developing your skills.
- Qualifications: Experience in aftersales, strong communication skills, and knowledge of warranty systems.
- Other info: Dynamic role with opportunities for growth and a supportive team environment.
The predicted salary is between 28800 - 43200 ÂŁ per year.
ECS Automotive are looking for a Warranty Specialist to join our existing team and provide key functions for the Volkswagen Group. This role will involve improving the Dealer Network’s warranty processes via a number of support activities. Many activities will be face to face with the retailer network across the southern half of the UK, so the ability to travel to these locations must be considered. This is an exciting opportunity for the right person to develop existing skills further to support the Volkswagen Group UK client and their network. Comprehensive training and support will be given to the successful candidate to fulfil the ambitions of our customer.
The main responsibilities of the role include:
- Take responsibility for the warranty based development of retailer sites assigned to you.
- Develop and maintain high levels of product knowledge, systems operation and policy expertise.
- Support internal queries from VWG UK as required and appropriate.
- Be prepared to expand your abilities to provide warranty audit support to Volkswagen Group as your skills develop.
- Maintain a database of contacts and processes to support activity.
- Provide services to either remotely or directly (face to face) coach individuals or parties in the network as required.
- Assist in designing development sessions and materials as required to optimise effectiveness of network interactions.
- Identify and recommend areas of development within the network to enable correctional activity to be planned.
- Managing your own expenses.
- Support VWG UK in remote and face to face workshops, meetings and forums as required around all warranty and goodwill topics.
- Support any VWG UK new initiatives regarding network development.
- Attend meetings with warranty management as requested to contribute on feedback, suggest new ways of working, and maintain systems to enable the VWG network to operate at an optimum level.
- Maintain and develop expert knowledge of warranty policy for six Brands.
- Maintain diary and central booking system.
- Communicate any retailer results and findings to Internal VWG Management in a timely manner.
- Provide regular feedback identified through retailer activities to VWG Warranty Management team with appropriate recommendations.
Skills and Experience
For the right fit for this role, we are looking for the following:
- Manufacturer/Dealer Aftersales experience.
- Good base knowledge of Volkswagen Group warranty systems and policies.
- Knowledge of vehicle repair processes.
- Experience in conducting coaching/training.
- Appreciation of franchise operating standards.
- Excellent communication and influencing skills – written and verbal.
- Computer literacy (Microsoft Office and web-based products).
- Ability to work without supervision, both part of a team and independently when required.
- Keen attention to detail.
- Ability to work to targets and KPI’s.
Desirable requirements for the role are:
- Automotive warranty specific experience at Dealer/Manufacturer level.
- Motor industry specific qualifications (technical).
- Experience in media creation and supporting software such as Adobe Suite.
The ECS Group
ECS is a leading provider of retailer network solutions to global automotive brands. Working with automotive manufacturers and brands we are “Setting the Standard” in providing effective and sustainable business solutions and services to support management teams on a global basis. Our goal is to be the global partner of choice for helping companies operate efficiently, whilst; Increasing customer satisfaction and loyalty; protecting their brand and increasing the revenue of their dealer networks; and controlling warranty costs.
Salary and Benefits
Office and field based role. Salary negotiable with opportunity to further skill within role. Enhanced salary-sacrifice pension scheme. 20 days holiday, plus Bank Holidays. Free access to professional and personal development courses. Free eye tests and glasses scheme. Free tea/coffee/water station. Onsite canteen (staff pay) is provided. Staff parking is available onsite. The chance to join a fast-growing organisation with training and future opportunities. IT equipment provided, including home working set up. Probationary period of six months.
Schedule: 08:00 – 17:00, Monday to Thursday; and 08:30 – 16:15, Friday. One hour for lunch.
Warranty Improvement Specialist [Volkswagen Group] in Milton Keynes employer: ECS Automotive | Setting the Standard
Contact Detail:
ECS Automotive | Setting the Standard Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Warranty Improvement Specialist [Volkswagen Group] in Milton Keynes
✨Tip Number 1
Network like a pro! Get out there and connect with people in the automotive industry, especially those linked to Volkswagen. Attend events, join forums, and don’t be shy about reaching out on LinkedIn. The more connections you make, the better your chances of landing that Warranty Improvement Specialist role.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers or network contacts, be ready to discuss your experience with warranty systems and coaching. Bring examples of how you've improved processes in the past. This will help you stand out as a candidate who can hit the ground running.
✨Tip Number 3
Prepare for face-to-face interactions! Since this role involves a lot of direct communication with retailers, practice your pitch and be ready to answer questions about warranty policies and processes. Confidence is key, so rehearse with friends or family to nail it when it counts.
✨Tip Number 4
Don’t forget to apply through our website! We want to see your application come through directly. It shows you're serious about the role and gives us a chance to see your enthusiasm for joining the ECS team. Plus, we love seeing candidates who take the initiative!
We think you need these skills to ace Warranty Improvement Specialist [Volkswagen Group] in Milton Keynes
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Warranty Improvement Specialist role. Highlight your relevant experience in warranty processes and any specific knowledge of Volkswagen Group systems. We want to see how you fit into our team!
Show Off Your Skills: Don’t hold back on showcasing your communication and influencing skills. Since this role involves coaching and interacting with the dealer network, we’d love to see examples of how you've successfully trained or supported others in the past.
Be Clear and Concise: When writing your application, keep it clear and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate a well-structured application!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at ECS Automotive | Setting the Standard
✨Know Your Warranty Stuff
Make sure you brush up on your knowledge of Volkswagen Group warranty systems and policies. Familiarise yourself with the specific processes and standards they expect, as this will show that you're serious about the role and ready to hit the ground running.
✨Show Off Your Coaching Skills
Since the role involves coaching and training, think of examples from your past experiences where you've successfully trained or influenced others. Be prepared to discuss these situations in detail during the interview to demonstrate your ability to support the dealer network effectively.
✨Be Ready to Travel
As this position requires travel across the southern half of the UK, be ready to discuss your flexibility and willingness to travel. Mention any previous experiences where you've had to manage travel for work, as it shows you're adaptable and committed to the role.
✨Communicate Clearly
Excellent communication skills are key for this job. Practice articulating your thoughts clearly and concisely. During the interview, focus on how you can convey complex information simply, especially when discussing warranty processes or training sessions.
