At a Glance
- Tasks: Support residents with mental health needs in a welcoming environment.
- Company: Join Quo Vadis Trust, a leading charity in mental health housing support.
- Benefits: Competitive salary, ongoing training, and a supportive team culture.
- Other info: Great career growth opportunities in a rewarding field.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Strong communication skills and a calm approach to challenges.
The predicted salary is between 26946 - 26946 € per year.
Do you enjoy helping people feel safe, supported and welcome in their home environment? Are you calm under pressure, organised and able to build positive relationships with people from all walks of life? If so, this Concierge opportunity could be the perfect next step for you. As a Concierge at Quo Vadis Trust (QVT), you will play a key role in creating a safe, welcoming and well-managed environment for residents living with mental health needs. This is much more than a front-of-house position. The Concierge role combines customer service, housing support, health and safety responsibilities and tenancy sustainment support. No two days are the same. You will work closely with residents, colleagues and external agencies to help people maintain their independence while ensuring the scheme remains clean, secure and well maintained.
The successful Concierge will join a supportive organisation where kindness, dignity and respect are at the centre of everything they do. If you're looking for a role where you can make a genuine difference every single day, we'd love to hear from you - apply today and take the next step in your career with Quo Vadis Trust.
Key Responsibilities:
- Provide a warm, professional and friendly service to residents and visitors
- Support residents with tenancy sustainment and day-to-day housing matters
- Carry out health and safety, property and room checks
- Respond appropriately to incidents and emergency situations
- Complete accurate records using QVT's client management systems
- Help maintain clean, safe and welcoming communal areas
- Report maintenance issues and follow them through where needed
- Support residents during move-ins and move-outs
- Attend team meetings, training and relevant external meetings
- Work flexibly across QVT schemes when required
The Organisation:
Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported. QVT has received Great Place to Work accreditation in 2023, 2024, 2025 and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2.
The Benefits:
- £26,946.28 annual salary
- Full-time hours with structured rotas
- Funded Enhanced DBS check
- Ongoing training and development opportunities
- Meaningful and rewarding work every day
- Supportive and collaborative team environment
- Opportunity to build experience within housing and mental health support
The Person:
- Strong customer service and communication skills
- A calm and professional approach in challenging situations
- Good IT skills, including Microsoft Office and database systems
- The ability to work independently and as part of a team
- An understanding of mental health, homelessness or supported housing
- A patient, resilient and empathetic nature
- Flexibility to work shifts within a 24-hour service
Experience within social housing, mental health support or similar environments would be helpful. Please note: this role does not qualify for sponsorship.
Concierge- Mental Health Housing Support in Telford employer: Ecruit
Quo Vadis Trust (QVT) is an exceptional employer dedicated to supporting individuals with mental health needs in a nurturing and inclusive environment. With a strong focus on employee well-being, QVT offers ongoing training, a collaborative team culture, and the opportunity to make a meaningful impact in the lives of residents every day. Recognised as a Great Place to Work and awarded Best Employer at the Great British Care Awards, QVT is committed to fostering a workplace where kindness, dignity, and respect are paramount.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge- Mental Health Housing Support in Telford
✨Tip Number 1
Get to know the company culture! Before your interview, check out Quo Vadis Trust's website and social media. Understanding their values will help you connect with the team and show that you're genuinely interested in making a difference.
✨Tip Number 2
Practice your people skills! As a Concierge, you'll be interacting with residents from all walks of life. Role-play common scenarios with a friend or family member to boost your confidence and refine your approach to handling various situations.
✨Tip Number 3
Prepare for situational questions! Think about how you'd handle emergencies or support residents with mental health needs. Use the STAR method (Situation, Task, Action, Result) to structure your answers and demonstrate your problem-solving skills.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the role. Mention something specific from your conversation to remind them of your fit for the Concierge position.
We think you need these skills to ace Concierge- Mental Health Housing Support in Telford
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about creating a safe and welcoming environment for residents. Share any relevant experiences that highlight your commitment to mental health support.
Tailor Your CV:Make sure your CV is tailored to the Concierge role. Highlight your customer service skills and any experience in housing support or mental health. We love seeing how your background aligns with what we do at Quo Vadis Trust!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Ecruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the key aspects of supporting residents with mental health needs, tenancy sustainment, and health and safety protocols. This will help you demonstrate your genuine interest and suitability for the position.
✨Showcase Your People Skills
Since this role involves building positive relationships with residents and colleagues, be prepared to share examples of how you've successfully interacted with diverse individuals in the past. Highlight your customer service experience and any situations where you've had to remain calm under pressure.
✨Prepare for Scenario Questions
Expect questions that assess your problem-solving abilities in challenging situations. Think about potential scenarios you might face as a Concierge and how you would handle them. Practising your responses can help you feel more confident during the interview.
✨Demonstrate Your Commitment to Support
Quo Vadis Trust values kindness, dignity, and respect, so it's essential to convey your passion for helping others. Share personal experiences or motivations that drive you to work in mental health support and how you can contribute to creating a safe and welcoming environment for residents.
