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For Companies At a Glance
- Tasks: Handle inbound calls and emails, build customer relationships, and provide solutions.
- Company: Join SDS London, a leading Architectural Ironmongery specialist with over 35 years of experience.
- Benefits: Earn from £28,000, enjoy weekdays only, 22 days holiday, and full training.
- Why this job: Develop your skills in a supportive environment and see the impact of your work daily.
- Qualifications: Confident communicator with a positive attitude; sales or customer service experience is a plus.
- Other info: Friendly office culture with clear career progression opportunities.
The predicted salary is between 28000 - 39200 £ per year.
Do you want a role where your phone skills genuinely open doors, build confidence, and lead to real career progression? Are you looking for a stable, weekday role where you’re supported, trained, and trusted to do a great job? If so, we have an exciting opportunity for you. This Telephone Customer Service & Sales Advisor role is ideal if you enjoy speaking with people, solving problems and seeing the results of your work every day. You won’t be chasing cold leads. Instead, you’ll handle inbound enquiries, build long-term customer relationships and develop specialist knowledge that sets you apart in the market. You will be based in our Wimbledon Park office and become a key point of contact for customers. This role gives you structure, clear hours and the chance to grow your skills in a specialist industry, with full training from day one. If you want a role that develops your skills, supports your growth and rewards your effort, apply now and take the next step with SDS London.
Key Responsibilities
- Handling inbound telephone and email enquiries in a professional and friendly manner
- Processing customer orders accurately and efficiently
- Providing advice and practical solutions, with support from in-house experts
- Supporting customers with after-sales queries
- Building strong, long-term relationships with existing clients
The Company
SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.
The Benefits
- Salary from £28,000 per annum.
- Monday to Friday working hours, 9am–5pm.
- 22 days holiday, increasing with service.
- Pension and life insurance.
- Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within your first three months.
- Clear development routes through Levels 1 and 2 of the Diploma course.
- A friendly, supportive office where your input is valued.
The Person
- Confident, professional, and customer-focused.
- Clear and friendly telephone manner.
- Comfortable working in a busy office setting.
- Positive attitude and motivated to achieve results.
- Interest in interior design, property refurbishment, or architectural ironmongery is beneficial.
- Fluent spoken English.
- Lives within a reasonable commuting distance.
- Previous experience in sales, customer service, or telesales is desirable, along with a willingness to learn product knowledge.
Telephone Customer Service & Sales Advisor employer: Ecruit
Contact Detail:
Ecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Service & Sales Advisor
✨Tip Number 1
Get to know the company inside out! Research SDS London, their products, and their values. This way, when you chat with them, you can show off your knowledge and enthusiasm for the role.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling calls, try role-playing with a friend or family member. Focus on being friendly, professional, and solution-oriented – just like you would in the job.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you’re serious about joining the team at SDS London.
We think you need these skills to ace Telephone Customer Service & Sales Advisor
Some tips for your application 🫡
Show Off Your Phone Skills: Since this role is all about handling calls, make sure to highlight any previous experience you have with customer service or sales over the phone. We want to see how your skills can help us build those long-term relationships with customers!
Be Personable and Professional: Your application should reflect a friendly and professional tone. We’re looking for someone who can connect with customers easily, so let your personality shine through while keeping it polished!
Tailor Your Application: Make sure to customise your CV and cover letter to match the job description. Mention your interest in interior design or architectural ironmongery if you have it, as it shows you’re genuinely interested in what we do at SDS London.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us during the process!
How to prepare for a job interview at Ecruit
✨Know Your Stuff
Before the interview, make sure you research SDS London and their products. Understanding architectural ironmongery and how it fits into the construction industry will show your genuine interest and help you stand out.
✨Practice Your Phone Skills
Since this role is all about telephone communication, practice your phone manner. Try mock calls with friends or family to get comfortable with handling inquiries and providing solutions in a friendly, professional way.
✨Showcase Your Customer Focus
Prepare examples from your past experiences where you've successfully built relationships with customers or resolved issues. This will demonstrate your customer-focused approach and problem-solving skills, which are key for this role.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the training process or opportunities for growth within the company. This shows your enthusiasm for the role and your desire to develop your skills further.
