At a Glance
- Tasks: Lead income services for 5000 homes, ensuring compliance and effective collection.
- Company: Join a vibrant council in the historic Winchester district.
- Benefits: Competitive salary, health cash plan, generous leave, and professional development support.
- Other info: Dynamic team environment with opportunities for career growth.
- Why this job: Make a real impact on community resilience and tenant satisfaction.
- Qualifications: Experience in income management and strong leadership skills.
The predicted salary is between 61385 - 67596 £ per year.
Pay & Contract: £61,385.00 to £67,596.00
Contract Type: Permanent/Full Time
Closing date: Sunday 21 June 2026
Interviews: Wednesday 8 July 2026
This is a fantastic opportunity to work within the Winchester district which is rich in history with a thriving, vibrant, and diverse economy. You will be leading the delivery of the Income, Homeownership and Tenancy Sustainment services for the Council's Landlord Service across 5000 homes to enable our communities to thrive and our tenants to sustain their tenancies.
We are looking for an experienced Income Manager to lead on the efficient and effective collection of Housing Revenue Account (HRA) Income streams for the Landlord Service and in so doing, ensuring compliance with both legislation and regulation. The role contributes to the financial resilience of the HRA as well as that of our customers by supporting them to sustain their tenancies or leases whilst managing and mitigating risks associated with arrears, bad debt, legal action and leasehold disputes.
The role demands a focus on income recovery for all income streams - rental, homeownership, rechargeable repairs, etc., and is the subject matter expert to ensure the maximisation of income for the HRA. The role is vital in ensuring the delivery of a right first time, quality customer service whilst also driving up customer satisfaction and working in partnership across teams, to promote and enable effective customer engagement.
Reporting to the Service Lead (Landlord Services), we are looking for an exceptional candidate to join us at an exciting time as we help shape future services and how they are delivered against the backdrop of regulatory inspection preparation and the opportunities presented by LGR. It will be a challenging and rewarding role and we pride ourselves on our team spirit and ability to get things done.
In return, we offer an excellent package of benefits including:
- Employer paid health cash plan
- Salary sacrifice scheme for cars and bikes
- 26 days annual leave per year rising to 33 days - dependent on length of service (plus flexitime and option to buy further annual leave)
- Membership to the Local Government Pension Scheme
- Discounts at a range of major high street brands and the two leisure centres in the district
- Season Ticket loans
- Support for continuous professional development
For more information about the role, please view the job description and person specification attached.
Income Services Manager in Southampton employer: Ecruit
Join a forward-thinking organisation in the heart of Winchester, where you will play a pivotal role in enhancing community well-being through effective income management. We foster a collaborative work culture that values team spirit and innovation, offering generous benefits such as a health cash plan, extensive annual leave, and support for professional development, ensuring you thrive both personally and professionally in this rewarding position.
StudySmarter Expert Advice🤫
We think this is how you could land Income Services Manager in Southampton
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local events, and connect with professionals on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its values. Understand their challenges and think about how your skills can help them thrive. This will show you're genuinely interested and ready to contribute from day one.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or family to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine in front of the hiring team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who take the initiative to engage directly with us.
We think you need these skills to ace Income Services Manager in Southampton
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Income Services Manager role. Highlight your experience in income recovery and customer service, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain how you meet the requirements of the role and share specific examples of your achievements. We love seeing your personality come through, so don’t hold back!
Showcase Your Team Spirit:Since we pride ourselves on team spirit, make sure to mention any experiences where you've successfully collaborated with others. Whether it's working across teams or leading a project, we want to know how you contribute to a positive work environment.
Apply Through Our Website:For the best chance of success, apply through our website by clicking the 'Apply' button. This ensures your application goes directly to us, and we can’t wait to see what you bring to the table!
How to prepare for a job interview at Ecruit
✨Know Your Numbers
As an Income Services Manager, you'll be dealing with various income streams. Brush up on your knowledge of Housing Revenue Account (HRA) income and be ready to discuss how you would ensure compliance with legislation and regulation. This shows you're not just familiar with the role but also prepared to tackle the financial aspects head-on.
✨Showcase Your Leadership Skills
This role requires leading a team and driving customer satisfaction. Prepare examples of how you've successfully led teams in the past, particularly in challenging situations. Highlight your ability to promote effective customer engagement and how you’ve managed to improve service delivery.
✨Understand the Community
Familiarise yourself with the Winchester district and its diverse economy. Be ready to discuss how you can contribute to the community's needs and how your strategies for income recovery can help sustain tenancies. This will demonstrate your commitment to the role and the community.
✨Prepare Questions
Interviews are a two-way street! Prepare thoughtful questions about the role, the team dynamics, and future challenges the council might face. This not only shows your interest but also helps you gauge if this is the right fit for you.
