At a Glance
- Tasks: Lead and inspire a retail team to deliver exceptional customer experiences and achieve sales targets.
- Company: Join Diamonds Factory, a luxury jeweller known for exquisite craftsmanship and personalised service.
- Benefits: Competitive salary, quarterly bonuses, and excellent benefits in a full-time role.
- Other info: Dynamic work environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in luxury retail while developing your leadership skills.
- Qualifications: Experience in retail management and a passion for customer service.
The predicted salary is between 32000 - 32000 £ per year.
Do you know how to bring out the best in a retail team and turn great service into strong sales? Are you confident creating memorable customer experiences within luxury retail or jewellery?
Hours: 40 hours per week, working any five out of seven days, including weekends and bank holidays
Contract: Full-time, permanent
The role
Diamonds Factory is looking for an experienced Store Manager to lead, support and inspire a close-knit team of up to five people. Reporting to the Regional Sales Manager, you will take ownership of the day-to-day running of the store. You will help your team reach their targets while making sure every customer feels welcomed, understood and valued. This is a hands-on leadership role for someone who enjoys being present on the shop floor, coaching their team and creating the kind of experience customers remember for all the right reasons.
Key Responsibilities
- Lead, motivate and develop the store team
- Support the team in achieving and exceeding sales targets
- Manage the smooth running of daily store operations
- Create a warm, personal and professional customer experience
- Use consultative selling to understand each customer's needs
- Gather feedback and identify ways to improve service
- Maintain strong knowledge of the jewellery collections
- Deliver regular product and sales training
- Build a positive, supportive and high-performing team culture
- Maintain the standards expected from a luxury jewellery brand
About our company
Diamonds Factory is a renowned luxury jeweller, celebrated for its exquisite craftsmanship and personalised jewellery. With a strong focus on customer satisfaction and bespoke experiences, we are committed to delivering high-quality pieces that resonate with our sophisticated clientele.
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