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- Tasks: Handle inbound enquiries, build customer relationships, and provide practical solutions.
- Company: Join SDS London, a leading Architectural Ironmongery specialist with over 35 years of experience.
- Benefits: Earn from £28,000, enjoy weekdays only, and receive full training and development opportunities.
- Why this job: Develop your skills in a supportive environment and see the impact of your work daily.
- Qualifications: Confident, customer-focused, and motivated individuals with a positive attitude.
- Other info: Friendly office culture with clear career progression and valued input.
The predicted salary is between 22400 - 33600 £ per year.
Do you want a role where your skills genuinely open doors, build confidence, and lead to real career progression? Are you looking for a stable, weekday role where you’re supported, trained, and trusted to do a great job? If so, we have an exciting opportunity for you. This role is ideal if you enjoy speaking with people, solving problems and seeing the results of your work every day. You won’t be chasing cold leads. Instead, you’ll handle inbound enquiries, build long-term customer relationships and develop specialist knowledge that sets you apart in the market. You will be based in our Wimbledon Park office and become a key point of contact for customers. This role gives you structure, clear hours and the chance to grow your skills in a specialist industry, with full training from day one. If you want a role that develops your skills, supports your growth and rewards your effort, apply now and take the next step with SDS London.
Key Responsibilities:
- Handling inbound tele and email enquiries in a professional and friendly manner
- Processing customer orders accurately and efficiently
- Providing advice and practical solutions, with support from in-house experts
- Supporting customers with after-sales queries
- Building strong, long-term relationships with existing clients
The Company:
SDS London is one of the country’s leading Architectural Ironmongery specialists. We are a longstanding company who have been providing retail and trade clients with ironmongery for over 35 years. Our considerable experience and expertise mean we are able to provide the highest levels of service to leading construction projects in the UK, Europe and overseas.
The Benefits:
- Salary from £28,000 per annum.
- Monday to Friday working hours, 9am–5pm.
- 22 days holiday, increasing with service.
- Pension and life insurance.
- Full training, including the Guild of Architectural Ironmongers Foundation in Hardware course within your first three months.
- Clear development routes through Levels 1 and 2 of the Diploma course.
- A friendly, supportive office where your input is valued.
The Person:
- Confident, professional, and customer-focused.
- Clear and friendly tele manner.
- Comfortable working in a busy office setting.
- Positive attitude and motivated to achieve results.
- Interest in interior design, property refurbishment, or architectural ironmongery is beneficial.
- Fluent spoken English.
- Lives within a reasonable commuting distance.
- Previous experience in sales, customer service, or telesales is desirable, along with a willingness to learn product knowledge.
Telephone Customer Service & Sales Advisor in London employer: Ecruit
Contact Detail:
Ecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Telephone Customer Service & Sales Advisor in London
✨Tip Number 1
Get to know the company before your interview! Research SDS London, their values, and what makes them tick. This will help you tailor your answers and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your phone skills! Since this role is all about handling inbound enquiries, make sure you’re comfortable speaking on the phone. Try role-playing with a friend or family member to build your confidence and refine your approach.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past experiences where you’ve successfully resolved customer issues. This will demonstrate your ability to provide practical solutions, which is key for this role.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can go a long way in showing your enthusiasm for the position. Plus, it keeps you fresh in their minds as they make their decision.
We think you need these skills to ace Telephone Customer Service & Sales Advisor in London
Some tips for your application 🫡
Show Your Personality: When writing your application, let your personality shine through! We want to see the real you, so don’t be afraid to express your enthusiasm for the role and how your skills can contribute to our team.
Tailor Your Application: Make sure to customise your application to match the job description. Highlight your relevant experience in customer service and sales, and explain how it aligns with what we’re looking for at SDS London.
Be Clear and Concise: Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit!
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re serious about joining our team!
How to prepare for a job interview at Ecruit
✨Know Your Stuff
Before the interview, make sure you research SDS London and their products. Understanding architectural ironmongery and how it fits into the industry will show your genuine interest and help you stand out.
✨Practice Your Phone Skills
Since this role involves handling inbound calls, practice speaking clearly and confidently over the phone. You could even do mock calls with a friend to get comfortable with common customer service scenarios.
✨Showcase Your Problem-Solving Skills
Think of examples from your past experiences where you successfully resolved customer issues. Be ready to share these stories during the interview to demonstrate your ability to provide practical solutions.
✨Ask Thoughtful Questions
Prepare some questions about the company culture, training opportunities, and career progression. This shows that you’re not just interested in the job, but also in how you can grow within the company.
