At a Glance
- Tasks: Support customers from order to delivery while keeping sales processes smooth.
- Company: Join a friendly and supportive team at Radiators 4u in Portsmouth.
- Benefits: Enjoy 28 days holiday, pension plan, and career development opportunities.
- Other info: Dynamic role with a focus on learning and long-term career growth.
- Why this job: Make a real difference with your organisation and customer service skills.
- Qualifications: Previous customer service or sales admin experience is helpful.
The predicted salary is between 25185 - 28000 £ per year.
Job Description
Sales Administrator & Customer Service Advisor From £24,850, depending on experience -Portsmouth Are you the sort of person who keeps everything organised, spots the small details and enjoys helping customers?
Do you have experience in customer service or sales administration and want a role where no two days feel quite the same?The role Radiators 4u is looking for a friendly and organised Sales Administrator & Customer Service Advisor to join our Portsmouth team.
You will be a key point of contact for customers, supporting them from the moment they place an order through to delivery.
You will also help keep the sales process running smoothly behind the scenes.
This is a varied role where good communication, attention to detail and a calm approach will make a real difference.
Key Responsibilities You will: Process customer orders from our websites, e Bay and Amazon Answer customer enquiries by telephone and email Provide updates on orders, deliveries, returns and products Contact customers about delays or unavailable items Check orders and payments for accuracy and security Work closely with warehouse and logistics teams Keep customer and order records up to date Support the sales team with day-to-day administration Liaise with suppliers and manufacturers for product information Help maintain and improve internal procedures Resolve customer concerns in a helpful and professional way About our company Radiators 4u is a growing business with a friendly and supportive team.
We believe in helping people develop, learn new skills and build long-term careers.
The Benefits28 days holiday, including bank holidays Pension plan Free car parking Cycle to Work scheme Career development opportunities Supportive management and colleagues Free tea, coffee and squash The person Previous customer service or sales administration experience would be helpful.
You will also need: A confident and professional telephone manner Strong written and verbal communication skills Good IT skills Excellent attention to detail The ability to manage several tasks at once A practical approach to solving problems The confidence to work independently and as part of a team Experience using SAP or a similar system would be an advantage.
Whats next?Apply today and join a growing team where your organisation, customer service skills and attention to detail will be valued.
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Sales Administrator & Customer Service Advisor in London employer: Ecruit
At Aquarius Waste Management, we pride ourselves on being an excellent employer that values our drivers as essential members of our team. Located in the vibrant South West, we offer competitive pay, a supportive work culture, and opportunities for personal growth within the waste management sector. Join us to make a meaningful impact while enjoying a rewarding career with a company that prioritises safety and environmental responsibility.
StudySmarter Expert Advice🤫
We think this is how you could land Sales Administrator & Customer Service Advisor in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Ecruit. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Ecruit before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Sales Administrator & Customer Service Advisor in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Ecruit:Your cover letter is your chance to shine! Tell us why you want to work at Ecruit specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Ecruit!
How to prepare for a job interview at Ecruit
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
