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- Tasks: Lead a team to create unforgettable guest experiences at the Loch Ness Centre.
- Company: Join Continuum Attractions, a leader in the UK attractions industry.
- Benefits: Enjoy a competitive salary, health perks, and discounts on shopping.
- Why this job: Be part of an iconic Scottish legend and make history come alive for guests.
- Qualifications: Experience in guest services and strong leadership skills required.
- Other info: Flexible working hours with opportunities for career growth and development.
The predicted salary is between 25000 - 35000 £ per year.
A new and exciting opportunity awaits a guest focused operations professional to join our team at the Loch Ness Centre in Drumnadrochit. Join us as we walk guests through 500 million years of Loch Ness history. Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.
Our attraction's success revolves around our guests, and you’ll spend every day finding ways to do things better, for them. Our guests expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.
To be successful in this role, you will have a background in delivering the optimum of guest experiences. You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills, whilst enjoying working as part of a team. The role is varied and you need to be a fast thinker and work well under pressure. You will have the flexibility to work on a rota which includes mornings, evenings and weekends.
In return for your dedication we will invest in your career, offer a salary of £30,000 plus you will receive the following benefits:
- Money back on your medical costs (such as opticians and dental treatments)
- Company pension
- Employee discount
- Enhanced maternity leave
- Enhanced paternity leave
- Free flu jabs
- Health & wellbeing programme
- On-site parking
- Shopping Discounts
- An extra day off for your birthday if it falls on a working day!
Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)
A full job description can be found on the Continuum Attractions website. Come join us and help us tell the story of the incredible history of Loch Ness!
The Company Continuum Attractions has been a part of the UK attractions industry for almost four decades, establishing itself as one of the UK's leading operators. We employ over 500 talented people across our sites located from Inverness to Portsmouth. Our attractions welcome almost two million guests each year, enchanting them with engaging visitor experiences that enrich, entertain and bring stories to life.
Our expanding portfolio of UK based attractions includes; ITV's Coronation Street Experience and Emmerdale Village Tour, The Loch Ness Centre, The Real Mary King's Close on Edinburgh's Royal Mile and Spinnaker Tower in Portsmouth.
Operations Duty Manager in Highland employer: Ecruit
Contact Detail:
Ecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Duty Manager in Highland
✨Tip Number 1
Get to know the company! Research Continuum Attractions and the Loch Ness Centre. Understanding their values and what makes them tick will help you tailor your approach during interviews and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info about the role and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for situational questions! As an Operations Duty Manager, you'll need to think on your feet. Practice answering questions about how you'd handle guest complaints or manage a busy shift. This will show you're ready for the fast-paced environment.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're keen on joining the team at the Loch Ness Centre. Don’t miss out on this fantastic opportunity!
We think you need these skills to ace Operations Duty Manager in Highland
Some tips for your application 🫡
Show Your Passion for Guest Experience: When writing your application, let us see your enthusiasm for creating outstanding guest experiences. Share specific examples of how you've gone above and beyond in previous roles to make guests feel special.
Highlight Your Leadership Skills: As a natural leader, it's important to showcase your ability to motivate and guide a team. Use your application to describe situations where you've successfully led a team or handled challenges under pressure.
Be Clear and Concise: We appreciate clarity! Make sure your application is well-structured and easy to read. Avoid jargon and keep your sentences straightforward to ensure we grasp your key points quickly.
Apply Through Our Website: Don't forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for this exciting opportunity at the Loch Ness Centre.
How to prepare for a job interview at Ecruit
✨Know Your Loch Ness Facts
Brush up on the history and stories of Loch Ness. Being able to share interesting facts or anecdotes during your interview will show your passion for the role and the attraction. It’ll also demonstrate that you’re genuinely interested in providing guests with an outstanding experience.
✨Showcase Your Leadership Skills
As a natural leader, it’s crucial to highlight your previous experiences managing teams or projects. Prepare examples that showcase your ability to motivate others, handle pressure, and maintain high standards. This will help the interviewers see how you can contribute to their guest-focused environment.
✨Demonstrate Flexibility and Team Spirit
Since the role requires working varied hours, be ready to discuss your flexibility and willingness to adapt. Share instances where you’ve successfully worked as part of a team, especially under pressure. This will reassure them that you can thrive in their dynamic setting.
✨Ask Thoughtful Questions
Prepare some insightful questions about the company culture, guest experience strategies, or future plans for the Loch Ness Centre. This not only shows your enthusiasm but also helps you gauge if the company aligns with your values and career goals.
