At a Glance
- Tasks: Lead operations and enhance guest experiences at the iconic Loch Ness Experience.
- Company: Join a passionate team dedicated to delivering unforgettable experiences.
- Benefits: Enjoy a competitive salary, health perks, discounts, and extra time off for your birthday!
- Other info: Flexible working hours with opportunities for career growth in a vibrant environment.
- Why this job: Be part of a legendary attraction and make a real difference in guest satisfaction.
- Qualifications: Experience in guest services, strong leadership, and excellent communication skills.
The predicted salary is between 30000 - 30000 £ per year.
Job Description
Operations Duty Manager - £30,000 - Inverness A new and exciting opportunity awaits a guest focused operations professional to join our team at the Loch Ness Experience and assume the position of Operations Duty Manager.
Join us as we walk guests through 500 million years of Loch Ness history.
Our guests delve deeper into the real places, people, stories, and scientific research that has turned Nessie into an iconic Scottish legend.
Our attractions success revolves around our guests, and youll spend every day finding ways to do things better, for them.
Our guests expect very high standards, so everything we do will be geared towards giving them an outstanding experience every time they visit.
To be successful in this role, you will have a background in delivering the optimum of guest experiences.
You must be a natural leader who is ambitious, flexible, reliable, and possess excellent communication skills, whilst enjoying working as part of a team.
The role is varied and you need to be a fast thinker and work well under pressure.
You will have the flexibility to work on a rota which includes mornings, evenings and weekends.
In return for your dedication we will invest in your career, offer a salary of £30,000 plus you will receive the following benefits: Money back on your medical costs (such as opticians and dental treatments)Company pension Employee discount Enhanced maternity leave Enhanced paternity leave Free flu jabs Health & wellbeing programme On-site parking Shopping Discounts An extra day off for your birthday if it falls on a working day!Contract: Full time, permanent. (working 40 hours, weekends and bank holidays included)A job description can be found on the Loch Ness Experience website.
We look forward to reviewing your application.
Applications will be reviewed on a rolling basis and we may close the advert early dependent on the volume of applicants TPBN1_UKTJ
Locations
Hotel Duty/Operations Manager in Fort William, Highland employer: Ecruit
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StudySmarter Expert Advice🤫
We think this is how you could land Hotel Duty/Operations Manager in Fort William, Highland
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like Ecruit. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to Ecruit
Don't be shy about reaching out to Ecruit directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Hotel Duty/Operations Manager in Fort William, Highland
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about Ecruit and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at Ecruit
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
