Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team as a Customer Service Advisor, handling inquiries and processing orders.
- Company: SRL is a leader in intelligent transport solutions, innovating traffic management for safer roads.
- Benefits: Enjoy flexible working, performance incentives, and a supportive team culture.
- Why this job: Be part of a mission-driven company focused on sustainability and customer satisfaction.
- Qualifications: Strong communication skills and previous customer service experience are essential.
- Other info: Diversity and inclusion are core values; we welcome all qualified applicants.
The predicted salary is between 24000 - 36000 £ per year.
Looking for a hands-on role with a leading company in intelligent transport solutions? SRL are at the forefront of traffic management innovation, providing temporary traffic systems like portable signals, message boards, and CCTV. Our mission is to create safer, more efficient roads through sustainable solutions.
SRL are a leading provider in the temporary traffic industry, and we are seeking a dedicated and organised Customer Service Advisor to join our Customer Contact Centre team in Winsford. The ideal candidate will possess strong communication skills, a proactive attitude, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Key Accountabilities- Deliver excellent customer service, act as the first point of contact for customers, addressing inquiries, processing orders, and providing accurate information about products and services.
- Assist the sales team with quotes, availability checks, and follow-up on potential leads.
- Efficiently handle the end-to-end process of hire desk operations, including processing hire orders, returns, and exchanges.
- Maintain accurate records of all transactions, customer interactions, and inventory levels. Prepare necessary documentation and reports as required.
- Liaise with the logistics and operations teams to ensure timely delivery and collection of equipment. Coordinate with other departments to ensure seamless service delivery.
- Address and resolve any customer issues or complaints promptly and professionally, ensuring customer satisfaction.
- Strong organisational skills with the ability to multitask and prioritise effectively.
- Excellent verbal and written communication skills.
- Proficiency in MS Office (Word, Excel, Outlook).
- Previous experience within a Customer Service role is required. Any experience within the Hire Industry is advantageous.
- Proactive and customer-focused approach.
- Great attention to detail.
- Ability to work independently and as part of a team.
- Company Vehicle & Fuel Card (if applicable to your role)
- Laptop / Mobile phone (if applicable to your role)
- Additional Earning Potential with Overtime and On Call (if applicable to your role)
- PPE Provided (if applicable to your role)
- Performance based incentives
- Company pension
- Death in Service benefit
- Free Confidential Health, Wellbeing and Legal Support
- 25 days leave plus bank holidays
- Access to People Safe app and Wisdom app (one stop apps for support available for a range of offerings)
- Training & Personal Development
- Flexible working (if applicable to your role)
- Earn up to £600 for referring candidates from our Refer a Friend scheme (terms and conditions apply)
In return for your proven skills and experience, you will reap from a range of company benefits. You will join a supportive team that’s empowered to express ideas and make improvements.
Diversity, equity and inclusion are at the heart of what we value as an organisation. SRL Traffic Systems is an equal opportunities employer, and all qualified applicants will receive consideration for employment without regard to race, religion, sex, sexual orientation, age, disability or any other status protected by law.
We are committed to treating all our job applicants fairly and with respect. If you require any adjustments, we are happy to discuss that with you. Please contact our HR team in confidence.
What you will need and what you need to know- A valid driving license- no more than 6 points (if applicable to your role)
- Able to use technology (laptop / tablet / mobile phone)
- Happy to travel on a regional / national basis as required (if applicable to your role)
We care about our colleagues here at SRL. As part of our commitment to maintaining a safe and productive work environment, we conduct comprehensive D&A (Drugs and Alcohol) testing for all new starters. This proactive measure ensures that we uphold our high standards of safety, compliance, and well-being for everyone in the workplace.
How to Apply: Please complete our application process for consideration. Our recruitment team will be in touch should you meet the requirements for the role you have applied to.
Locations
Contact Detail:
Ecruit Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Advisor in Winsford, Cheshire
✨Tip Number 1
Familiarise yourself with the traffic management industry and SRL's products. Understanding the specifics of temporary traffic systems will help you engage more effectively during interviews and demonstrate your genuine interest in the role.
✨Tip Number 2
Practice your communication skills, especially in handling customer inquiries. Role-playing common customer service scenarios can prepare you to respond confidently and professionally, showcasing your ability to manage multiple tasks in a fast-paced environment.
✨Tip Number 3
Network with current or former employees of SRL, if possible. They can provide valuable insights into the company culture and expectations, which can help you tailor your approach and stand out as a candidate.
✨Tip Number 4
Be prepared to discuss your previous customer service experience in detail. Highlight specific examples where you successfully resolved issues or improved customer satisfaction, as this will demonstrate your proactive and customer-focused approach.
We think you need these skills to ace Customer Service Advisor in Winsford, Cheshire
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in customer service and any specific skills mentioned in the job description, such as proficiency in MS Office and multitasking abilities.
Craft a Compelling Cover Letter: Write a cover letter that showcases your communication skills and proactive attitude. Mention why you are interested in working for SRL and how you can contribute to their mission of creating safer roads.
Highlight Relevant Experience: In your application, emphasise any previous roles in customer service or the hire industry. Provide examples of how you've successfully handled customer inquiries or resolved complaints.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at Ecruit
✨Showcase Your Communication Skills
As a Customer Service Advisor, strong communication is key. Be prepared to demonstrate your verbal and written skills during the interview. You might be asked to role-play a customer interaction, so practice articulating your thoughts clearly and confidently.
✨Highlight Your Organisational Skills
The role requires multitasking and prioritising effectively. Share examples from your past experiences where you successfully managed multiple tasks or projects. This will show that you can handle the fast-paced environment at SRL.
✨Familiarise Yourself with the Company
Research SRL and its products, especially their temporary traffic systems. Understanding their mission to create safer roads will help you align your answers with their values and demonstrate your genuine interest in the company.
✨Prepare for Customer Scenarios
Expect questions about how you would handle specific customer service situations. Think of examples where you've resolved complaints or provided excellent service. This will illustrate your proactive and customer-focused approach, which is essential for the role.
