At a Glance
- Tasks: Support residents with mental health needs and create a welcoming environment.
- Company: Join Quo Vadis Trust, a leading charity in mental health housing support.
- Benefits: Competitive salary, ongoing training, and a supportive team culture.
- Other info: Flexible shifts and opportunities for career growth in a rewarding field.
- Why this job: Make a real difference in people's lives every day.
- Qualifications: Strong communication skills and a calm approach to challenges.
The predicted salary is between 26946 - 26946 € per year.
Do you enjoy helping people feel safe, supported and welcome in their home environment? Are you calm under pressure, organised and able to build positive relationships with people from all walks of life? If so, this Concierge opportunity could be the perfect next step for you.
As a Concierge at Quo Vadis Trust (QVT), you will play a key role in creating a safe, welcoming and well-managed environment for residents living with mental health needs. This is much more than a front-of-house position. The Concierge role combines customer service, housing support, health and safety responsibilities and tenancy sustainment support. No two days are the same.
You’ll work closely with residents, colleagues and external agencies to help people maintain their independence while ensuring the scheme remains clean, secure and well maintained. The successful Concierge will join a supportive organisation where kindness, dignity and respect are at the centre of everything they do. If you’re looking for a role where you can make a genuine difference every single day, we’d love to hear from you - apply today and take the next step in your career with Quo Vadis Trust.
Key Responsibilities
- Provide a warm, professional and friendly service to residents and visitors
- Support residents with tenancy sustainment and day-to-day housing matters
- Carry out health and safety, property and room checks
- Respond appropriately to incidents and emergency situations
- Complete accurate records using QVT’s client management systems
- Help maintain clean, safe and welcoming communal areas
- Report maintenance issues and follow them through where needed
- Support residents during move-ins and move-outs
- Attend team meetings, training and relevant external meetings
- Work flexibly across QVT schemes when required
The Organisation
Quo Vadis Trust (QVT) is a specialist housing charity supporting people with mental health needs across South-East London. We are committed to delivering high-quality housing and support services while creating a workplace where staff feel valued and supported. QVT has received Great Place to Work accreditation in 2023, and 2024, 2025 and won Best Employer at the Great British Care Awards in 2021. We are a Mindful Employer, Disability Confident, and hold Trusted Charity status at Level 2.
The Benefits
- £26,946.28 annual salary
- Full-time hours with structured rotas
- Funded Enhanced DBS check
- Ongoing training and development opportunities
- Meaningful and rewarding work every day
- Supportive and collaborative team environment
- Opportunity to build experience within housing and mental health support
The Person
- Strong customer service and communication skills
- A calm and professional approach in challenging situations
- Good IT skills, including Microsoft Office and database systems
- The ability to work independently and as part of a team
- An understanding of mental health, homelessness or supported housing
- A patient, resilient and empathetic nature
- Flexibility to work shifts within a 24-hour service
- Experience within social housing, mental health support or similar environments would be helpful.
Please note: this role does not qualify for sponsorship.
Concierge- Mental Health Housing Support employer: Ecruit
Quo Vadis Trust (QVT) is an exceptional employer dedicated to supporting individuals with mental health needs in a nurturing and respectful environment. With a strong focus on employee well-being, QVT offers ongoing training, structured rotas, and a collaborative team culture that empowers staff to make a meaningful impact every day. Located in Croydon, London, this accredited organisation not only values its employees but also provides them with the opportunity to grow within the housing and mental health support sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Concierge- Mental Health Housing Support
✨Tip Number 1
Network like a pro! Reach out to people in the mental health and housing support sectors. Attend local events or join online forums where you can connect with others who share your passion for helping people. You never know who might have a lead on a job opportunity!
✨Tip Number 2
Prepare for interviews by practising common questions related to customer service and mental health support. Think about real-life examples that showcase your skills and experiences. We want you to shine, so rehearse until you feel confident!
✨Tip Number 3
Show your enthusiasm for the role! When you apply through our website, make sure to highlight why you're passionate about supporting residents with mental health needs. A genuine connection to the mission of Quo Vadis Trust can set you apart from other candidates.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way in showing your appreciation and keeping you fresh in their minds. It’s a simple gesture that demonstrates your professionalism and interest in the position.
We think you need these skills to ace Concierge- Mental Health Housing Support
Some tips for your application 🫡
Show Your Passion:When writing your application, let your passion for helping others shine through. We want to see how much you care about creating a safe and welcoming environment for residents. Share any relevant experiences that highlight your commitment to mental health support.
Tailor Your CV:Make sure your CV is tailored to the Concierge role. Highlight your customer service skills and any experience in housing support or mental health. We love seeing how your background aligns with what we do at QVT, so don’t hold back!
Be Clear and Concise:Keep your application clear and to the point. Use straightforward language and avoid jargon. We appreciate a well-structured application that makes it easy for us to see why you’d be a great fit for our team.
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there.
How to prepare for a job interview at Ecruit
✨Know the Role Inside Out
Before your interview, make sure you thoroughly understand the Concierge role and its responsibilities. Familiarise yourself with the key aspects of customer service, housing support, and mental health awareness. This will help you demonstrate your knowledge and show that you're genuinely interested in making a difference.
✨Showcase Your Empathy
As a Concierge, you'll be working closely with residents who may have mental health needs. Be prepared to share examples from your past experiences where you've shown empathy and understanding. This will highlight your ability to connect with people from all walks of life and reassure the interviewers that you can create a welcoming environment.
✨Prepare for Scenario Questions
Expect to face scenario-based questions during your interview. Think about how you would handle challenging situations, such as dealing with an upset resident or responding to an emergency. Practising these scenarios will help you articulate your thought process and demonstrate your calmness under pressure.
✨Ask Thoughtful Questions
At the end of the interview, don’t forget to ask insightful questions about the organisation and the role. Inquire about the team dynamics, training opportunities, or how they measure success in this position. This shows your enthusiasm and helps you determine if the company culture aligns with your values.
