At a Glance
- Tasks: Lead a major business transformation and manage a large-scale operation with 600+ team members.
- Company: Join a market leader in a dynamic, change-focused environment.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Other info: Confidentiality assured; apply for a private discussion.
- Why this job: Be at the forefront of a generational shift in a major enterprise.
- Qualifications: Proven experience in large-scale operations and transformation in regulated industries.
The predicted salary is between 80000 - 100000 € per year.
Are you a visionary operational leader who thrives at the intersection of complex service delivery and large-scale cultural evolution? Our client is seeking an outstanding Senior Operations leader to spearhead a multi-year, high-stakes business transformation. This is not a "business as usual" role; it is a mandate to lead a fundamental shift in how a major regulated enterprise serves its customers, navigating a transition to a unified, digital-first operating model.
The Opportunity
You will hold full accountability for a sophisticated operational partnership, managing a significant £30m+ annual budget. This role demands a leader who can balance rigorous financial and data controls with a deep commitment to customer-centricity and journey-led service design.
Key Responsibilities you must have experience in:
- Scale Leadership: Direct a complex, multi-site operation of 600+ FTE, encompassing both onshore and offshore delivery teams across front, middle and back-office functions.
- Strategic Transformation: Lead the transition from legacy structures to a modern, single-platform operating model with onshore/offshore operations, ensuring seamless service continuity during deep technology estate changes.
- Cultural Evolution: Act as a "follow-me" leader to drive mindset shifts in environments that may be change-resistant, fostering a high-performance, agile culture.
- Commercial Mastery: Manage complex P&L and commercial frameworks, ensuring that operational excellence directly translates into margin protection and value creation.
- Client Stewardship: Navigate intricate, high-level stakeholder relationships (C-Suite), acting as a trusted partner through periods of ambiguity and rapid business pivoting.
The Ideal Candidate
We are looking for a heavyweight operator with a proven track record in highly regulated industries - specifically Financial Services (Banking, Insurance, L&P, Wealth, Retirement), Telecoms, or Utilities. You will bring:
- Large-Scale Expertise: Extensive experience managing operations exceeding 600+ FTE with a combined onshore/offshore footprint.
- Transformation Pedigree: A history of successfully delivering large-scale operational migrations, headcount transitions, and digital platform adoptions.
- Analytical Rigor: A data-driven approach to performance improvement, utilizing deep metrics to drive decision-making and financial control.
- Exceptional EQ: The ability to influence, mobilize capabilities, and simplify the complex for diverse stakeholder groups.
- Tenacity: The resilience to thrive in fast-moving, sometimes ambiguous environments where problem-solving and navigating uncertainty are daily requirements.
Why This Role?
This is a rare opportunity to own the operational roadmap for a market leader undergoing a generational shift. If you are a high-energy leader who can marry commercial acumen with people-first transformation, we want to hear from you. Confidentiality is Assured.
To explore this opportunity further, please apply with your latest CV or contact us directly for a private discussion.
Senior Head of Operations employer: ECR Global
Join a forward-thinking organisation in Edinburgh that prioritises employee growth and innovation. With a strong commitment to fostering a dynamic work culture, this company offers extensive professional development opportunities and a collaborative environment where your leadership can drive meaningful change. Enjoy the unique advantage of working onsite four days a week, allowing for a balanced work-life integration while leading a significant transformation in a major regulated enterprise.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Head of Operations
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend relevant events, and engage with professionals on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that dream role.
✨Tip Number 2
Prepare for interviews by researching the company inside out. Understand their culture, values, and recent changes in their operations. We want you to walk in confidently, ready to discuss how your experience aligns with their vision for transformation.
✨Tip Number 3
Showcase your leadership style! During interviews, share specific examples of how you've driven change and fostered a high-performance culture. We believe that demonstrating your ability to influence and mobilise teams is key to standing out.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets the attention it deserves. Plus, we’re always looking for passionate leaders who can help us navigate the complexities of operational excellence.
We think you need these skills to ace Senior Head of Operations
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in managing large teams and leading transformations, as these are key for this role. We want to see how your background aligns with the operational challenges mentioned.
Showcase Your Leadership Style:This role is all about cultural evolution and leadership. Use your application to demonstrate how you've successfully led teams through change. Share specific examples that show your ability to influence and inspire others, especially in complex environments.
Quantify Your Achievements:Numbers speak volumes! When detailing your past roles, include metrics that showcase your impact, like budget management or team size. This will help us understand the scale of your experience and how it relates to managing a £30m+ budget and 600+ FTE.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity. Plus, it makes it easier for us to keep track of your application!
How to prepare for a job interview at ECR Global
✨Know Your Numbers
As a Senior Head of Operations, you'll need to demonstrate your financial acumen. Brush up on key metrics related to P&L management and be ready to discuss how you've successfully managed budgets in the past. Bring specific examples that showcase your ability to balance financial controls with customer-centric strategies.
✨Showcase Transformation Experience
This role is all about leading change, so be prepared to talk about your previous experiences with operational transformations. Highlight any large-scale migrations or digital platform adoptions you've led, and explain how you navigated challenges during these transitions. Use concrete examples to illustrate your strategic thinking.
✨Cultural Leadership Matters
The ideal candidate needs to drive cultural evolution. Think about times when you've acted as a 'follow-me' leader. Be ready to share stories about how you've fostered high-performance cultures, especially in environments resistant to change. This will show your potential employer that you can lead teams through transformation.
✨Engage with Stakeholders
Navigating complex stakeholder relationships is crucial for this role. Prepare to discuss how you've built trust with C-Suite executives and other key stakeholders. Share examples of how you've simplified complex issues for diverse groups and influenced decision-making during periods of ambiguity.
