At a Glance
- Tasks: Lead a major business transformation and manage a large-scale operation with 600+ team members.
- Company: Join a market leader in a dynamic, change-focused environment.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Other info: Confidentiality assured; apply for a private discussion.
- Why this job: Be at the forefront of a generational shift in a major enterprise.
- Qualifications: Proven experience in managing large teams and driving operational transformations.
The predicted salary is between 80000 - 100000 € per year.
Are you a visionary operational leader who thrives at the intersection of complex service delivery and large-scale cultural evolution? Our client is seeking an outstanding Senior Operations leader to spearhead a multi-year, high-stakes business transformation. This is not a "business as usual" role; it is a mandate to lead a fundamental shift in how a major regulated enterprise serves its customers, navigating a transition to a unified, digital-first operating model.
The Opportunity
You will hold full accountability for a sophisticated operational partnership, managing a significant £30m+ annual budget. This role demands a leader who can balance rigorous financial and data controls with a deep commitment to customer-centricity and journey-led service design.
Key Responsibilities you must have experience in:
- Scale Leadership: Direct a complex, multi-site operation of 600+ FTE, encompassing both onshore and offshore delivery teams across front, middle and back-office functions.
- Strategic Transformation: Lead the transition from legacy structures to a modern, single-platform operating model with onshore/offshore operations, ensuring seamless service continuity during deep technology estate changes.
- Cultural Evolution: Act as a "follow-me" leader to drive mindset shifts in environments that may be change-resistant, fostering a high-performance, agile culture.
- Commercial Mastery: Manage complex P&L and commercial frameworks, ensuring that operational excellence directly translates into margin protection and value creation.
- Client Stewardship: Navigate intricate, high-level stakeholder relationships (C-Suite), acting as a trusted partner through periods of ambiguity and rapid business pivoting.
The Ideal Candidate
We are looking for a heavyweight operator with a proven track record in highly regulated industries - specifically Financial Services (Banking, Insurance, L&P, Wealth, Retirement), Telecoms, or Utilities.
You will bring:
- Large-Scale Expertise: Extensive experience managing operations exceeding 600+ FTE with a combined onshore/offshore footprint.
- Transformation Pedigree: A history of successfully delivering large-scale operational migrations, headcount transitions, and digital platform adoptions.
- Analytical Rigor: A data-driven approach to performance improvement, utilizing deep metrics to drive decision-making and financial control.
- Exceptional EQ: The ability to influence, mobilize capabilities, and simplify the complex for diverse stakeholder groups.
- Tenacity: The resilience to thrive in fast-moving, sometimes ambiguous environments where problem-solving and navigating uncertainty are daily requirements.
Why This Role?
This is a rare opportunity to own the operational roadmap for a market leader undergoing a generational shift. If you are a high-energy leader who can marry commercial acumen with people-first transformation, we want to hear from you. Confidentiality is Assured. To explore this opportunity further, please apply with your latest CV or contact us directly for a private discussion.
Senior Head of Operations in Scotland employer: ECR Global
Join a forward-thinking organisation in Edinburgh that prioritises innovation and cultural evolution, offering a dynamic work environment where your leadership can drive significant change. With a strong commitment to employee development, you will have access to extensive growth opportunities and a supportive culture that values collaboration and customer-centricity. This role not only provides the chance to manage a substantial budget and large teams but also to be at the forefront of a transformative journey in a major regulated enterprise.
StudySmarter Expert Advice🤫
We think this is how you could land Senior Head of Operations in Scotland
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local meetups. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their vision, especially around transformation and customer-centricity.
✨Tip Number 3
Showcase your leadership style! Be ready to discuss how you've driven change in previous roles. Use specific examples that highlight your ability to manage large teams and navigate complex environments.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Head of Operations in Scotland
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the job description. Highlight your experience in managing large teams and leading transformations, as these are key for us at StudySmarter.
Showcase Your Achievements:Don’t just list your responsibilities; show us what you’ve achieved! Use metrics and examples to demonstrate how you've driven change and improved operations in your previous roles.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Tell us why you're passionate about this role and how your vision aligns with our mission at StudySmarter. Make it personal and engaging!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss any important updates from us!
How to prepare for a job interview at ECR Global
✨Know Your Numbers
As a Senior Head of Operations, you'll need to demonstrate your financial acumen. Brush up on key metrics related to P&L management and be ready to discuss how you've successfully managed budgets in the past. This shows you can balance operational excellence with financial responsibility.
✨Showcase Transformation Experience
Prepare specific examples of large-scale transformations you've led. Highlight your role in transitioning operations from legacy systems to modern platforms. This will illustrate your capability to navigate complex changes and reassure interviewers that you're the right fit for their ambitious goals.
✨Cultural Leadership is Key
Be ready to talk about how you've fostered a high-performance culture in previous roles. Share stories that showcase your ability to influence and motivate teams, especially in change-resistant environments. This will demonstrate your exceptional emotional intelligence and leadership style.
✨Engage with Stakeholders
Since this role involves navigating high-level stakeholder relationships, prepare to discuss how you've built trust and managed expectations with C-Suite executives. Use examples that highlight your communication skills and ability to simplify complex issues for diverse audiences.
