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- Tasks: Lead a major business transformation and manage a large-scale operation with 600+ team members.
- Company: Join a market leader in a dynamic, change-focused environment.
- Benefits: Competitive salary, leadership opportunities, and a chance to shape the future of operations.
- Why this job: Be at the forefront of a generational shift in a major enterprise.
- Qualifications: Proven experience in large-scale operations and transformation in regulated industries.
- Other info: Confidentiality assured; apply for a private discussion.
The predicted salary is between 100000 - 150000 £ per year.
Are you a visionary operational leader who thrives at the intersection of complex service delivery and large-scale cultural evolution? Our client is seeking an outstanding Senior Operations Director to spearhead a multi-year, high-stakes business transformation. This is not a "business as usual" role; it is a mandate to lead a fundamental shift in how a major regulated enterprise serves its customers, navigating a transition to a unified, digital-first operating model.
The Opportunity
You will hold full accountability for a sophisticated operational partnership, managing a significant £30m+ annual budget. This role demands a leader who can balance rigorous financial and data controls with a deep commitment to customer-centricity and journey-led service design.
Key Responsibilities you must have experience in:
- Scale Leadership: Direct a complex, multi-site operation of 600+ FTE, encompassing both onshore and offshore delivery teams across front, middle and back-office functions.
- Strategic Transformation: Lead the transition from legacy structures to a modern, single-platform operating model with onshore/offshore operations, ensuring seamless service continuity during deep technology estate changes.
- Cultural Evolution: Act as a "follow-me" leader to drive mindset shifts in environments that may be change-resistant, fostering a high-performance, agile culture.
- Commercial Mastery: Manage complex P&L and commercial frameworks, ensuring that operational excellence directly translates into margin protection and value creation.
- Client Stewardship: Navigate intricate, high-level stakeholder relationships (C-Suite), acting as a trusted partner through periods of ambiguity and rapid business pivoting.
The Ideal Candidate
We are looking for a heavyweight operator with a proven track record in highly regulated industries - specifically Financial Services (Banking, Insurance, L&P, Wealth, Retirement), Telecoms, or Utilities.
You will bring:
- Large-Scale Expertise: Extensive experience managing operations exceeding 600+ FTE with a combined onshore/offshore footprint.
- Transformation Pedigree: A history of successfully delivering large-scale operational migrations, headcount transitions, and digital platform adoptions.
- Analytical Rigor: A data-driven approach to performance improvement, utilizing deep metrics to drive decision-making and financial control.
- Exceptional EQ: The ability to influence, mobilize capabilities, and simplify the complex for diverse stakeholder groups.
- Tenacity: The resilience to thrive in fast-moving, sometimes ambiguous environments where problem-solving and navigating uncertainty are daily requirements.
Why This Role?
This is a rare opportunity to own the operational roadmap for a market leader undergoing a generational shift. If you are a high-energy leader who can marry commercial acumen with people-first transformation, we want to hear from you. Confidentiality is Assured. To explore this opportunity further, please apply with your latest CV or contact us directly for a private discussion.
Senior Director of Operations in Scotland employer: ECR Global
Contact Detail:
ECR Global Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior Director of Operations in Scotland
✨Tip Number 1
Network like a pro! Reach out to connections in your industry, especially those who might know about opportunities in operations. Attend events or webinars where you can meet potential employers and showcase your expertise.
✨Tip Number 2
Prepare for interviews by researching the company’s culture and recent changes. Be ready to discuss how your experience aligns with their transformation goals, especially in navigating complex service delivery.
✨Tip Number 3
Showcase your leadership style! During interviews, share examples of how you've driven cultural evolution and managed large teams. Highlight your ability to influence and mobilise diverse groups towards a common goal.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Senior Director of Operations in Scotland
Some tips for your application 🫡
Tailor Your CV: Make sure your CV speaks directly to the role of Senior Operations Director. Highlight your experience with large-scale operations and transformation projects, as this is what we’re really looking for!
Showcase Your Leadership Style: We want to see how you lead in complex environments. Share examples of how you've driven cultural evolution and managed diverse teams, especially in regulated industries.
Be Data-Driven: Since this role requires analytical rigor, include specific metrics or outcomes from your previous roles. Show us how your data-driven decisions have led to operational excellence.
Apply Through Our Website: Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves.
How to prepare for a job interview at ECR Global
✨Know Your Numbers
As a Senior Operations Director, you'll be managing a hefty budget. Brush up on your financial metrics and be ready to discuss how you've successfully managed P&L in the past. Show them you can balance the books while keeping customer satisfaction at the forefront.
✨Showcase Your Transformation Experience
This role is all about leading change, so come prepared with specific examples of successful transformations you've led. Highlight your experience with operational migrations and digital platform adoptions, and be ready to explain how you navigated challenges during these transitions.
✨Demonstrate Cultural Leadership
They want a 'follow-me' leader, so think about how you've influenced culture in previous roles. Share stories that illustrate your ability to foster a high-performance, agile environment, especially in change-resistant settings. Your emotional intelligence will be key here!
✨Engage with Stakeholders
You'll be dealing with C-Suite executives, so practice articulating your ideas clearly and confidently. Prepare to discuss how you've built trust and navigated complex stakeholder relationships in the past. Show them you can simplify the complex and lead through ambiguity.